Doheny Eye Center UCLA Pasadena
625 S. Fair Oaks Ave Suite 280/285/240/227, 227 S Fair Oaks Ave Suite 280/285/240,
Pasadena, CA

A disaster. Unmanaged chaos. I waited two hours for my appointment and then gave up. I rescheduled my appointment to the next week -- or so I was told -- only to discover that I had been given an appointment with a doctor I had never heard of over a month later. I tried to reschedule on the phone and was put on infinite hold. I called back a few days later and was told that their system was down. They said they would call back. They didn't.

I am here right now, (9/9/21 10:50 am been here since 9:30)there is people sitting on the hallway because the inside of office only has around 6 space for people to sit. The doctors are 50 minutes behind schedule the poor receptionists are deal with all the chaos. No wonder they have low rating. They never gave a courtesy call to remind the appointment to my 74 yers old aunt. Many of these people have trouble getting here they need someone else to bring them and not having space to accommodate everyone is horrible. Their is another space available in the building, get it! And separate the office that you have for four doctors with two receptionist and 6 chairs for waiting room. Will update with the time I get out of here. Is 11:56 and she just went in!!!!Finally when appointment was at 10:45 and we got here early at 9:30 We got out of the office by 1:15pm not happy about it.

Horrible service. Don't waste your time. I'm not sure how they're still operating. It now makes sense why they have a poor rating. I would suggest that the staff learned the basics because they apparently don't know how to communicate with patients. Its been a few weeks that we were told that Victoria, the surgery coordinator would contact me and so far nothing. I got tired of calling and leaving voicemails. I left messages with the receptionist as well thinking that would help, but no. Not even a courtesy call. You're better off looking elsewhere if they don't contact you within a week or two.