Downtown Optometry
3434 Fourth Ave,
San Diego, CA

I just had my first Annual visit with Dr. Tu and his staff. They were professional, passionate, knowledgeable and comforting. I would highly recommend this office for any and all eye care. Making an appointment was as easy as requesting one as a new patient online, i received immediate confirmation and was there 2 days later. 5 Starts to you and your staff Dr. Tu

The one saving grace is the doctor himself. He is awesome. He is great at what he does, patient with me, as someone with anxiety, very positive and friendly guy. The office staff is the worst. I purchased a pair of new eye glasses, and new lenses for my sunglasses. Every pair of eye glasses I liked, they didn't have, and it would take a couple months to get in stock. Finally found a pair they could get ordered in a couple weeks. Turns out they don't fit my head. The icing on the cake was, I had a vacation planned 6 weeks after ordering the glasses. I wanted my sunglasses to be ready. I asked if that was possible. The guy helping me laughed and said "Oh yeah, that's plenty of time. Should take a week and a half." 3 weeks in, no glasses, no calls. I call, and girl upfront says she will have to call me back in a few hours because she can't find the order info. She doesn't call back. So I call two days later, she said sorry, and she will need to call me back in a few hours again. She doesn't. I call the next day, she was annoyed with ME. Said she hadn't forgotten about me. I give her another two days, and I walk in, because obviously I am not going to get a call. Turns out, my glasses broke while adding the new lenses, and no one wanted to tell me. They offered me a new pair on them, but I had to find a pair they had in store because my vacation was coming up. They told me they could do it in house in a day, but it wouldn't be perfect. I said no, I would rather them do it right and not have them for my vacation, by sending it out to their facility. I wait literally until the morning of my flight, go in, and they have them ready for me. I pull them out, and sure enough they did their janky in house job of putting them together, and the lenses don't fit correctly, pop out easily, and their is a halo of light around them. Do not go here. If anything, see the excellent doc and order glasses online.

I've been going to Dr. Tu for well over 10 years now. Always excellent service. Friendly, professional and efficient. I can't say enough good things about him and his staff