Downtown Vision Center
209 W 5th St,
Lorain, OH

I phoned trying to possibly "reschedule" for end of week, even informed the RUDE receptionist that my reason was due to my mom had chemo on friday/wasnt feeling well/Im her sole caretaker, she had the audacity to tell me that in 2015 I rescheduled a few times then too.. "8" yrs ago!!!! Who does that!!! I called back/spoke to whoever the owner or manager was(man) an he tried to justify her rudeness, reasoning.. I would NEVER recommend this business too anyone.. Im just appauled an very upset that a Business would bring up a rescheduled appointment from "8" yrs ago!! I will take my Humana Ins elsewhere or stick to going to a optometrist at the VA Medical Center.. I tried to give a local small business the opportunity BUT the way they obviously do business is unacceptable to me

I had a very pleasant appointment for my son and I. We got straight in back and the doctor gave my son very good advice and felt family oriented. The front desk workers were smiling and made us as well feel at home. If they were hiring for reception I definitely would leave my job to work here! It was clean and comfy out front and with someone like me and having anxiety really bad I had none in this office! I appreciate them and the doctor!!! ❤️❤️

Horrible customer service. You wait an extremely long time to even see the doctor. They refuse to give out full prescription for glasses to order online. Money hungry for you to buy their cheap glasses that break easily. The doctor himself is very nice. Rude receptionist. I understand they're trying to stay in business with selling in house glasses but not everyone can afford $100+ pair of glasses for their children every 6 months. My contacts cost a whole extra $100 to just order from them. 1800 contacts charges way less for the same brand. A shame!!!