Emma Gunst

I would rate zero stars if I could, my experience with this Costco optometry department was misleading and frustrating. I started by calling and asking if they took my insurance, and I was told they did. Later, after spending 30 minutes on the phone trying to schedule an appointment, where I went back and forth on insurance with the receptionist, she told me I was not listed as a dependent. I told her that I would figure it out with my dependent and made the appointment. At this point in time, she could have told me that the independent optometrist did not take my insurance, and instead let me believe that they did take my insurance. I scheduled the appointment and confirmed I was a dependent, and the day I showed up to my appointment I was told they don’t take my insurance but they could give me an itemized list to be reimbursed by my insurance. They assured me they had done this before and made it sound like a sure thing my insurance would reimburse me. At this point, I knew the chances of reimbursement were slim, but decided to stay because the exam wasn’t too expensive and I was already there. I left afterwards without ordering contacts because I did not think the optometry department took my insurance either. Another family member called that day and they did the same thing to her. They made it sound like both the optometry department and independent optometrist took our insurance, and then once she asked clarifying questions they told her that only Costco optometry department took that insurance because the optometrist was an independent contractor. Fast forward to today, I went to use my insurance to buy contacts because they had said the optometry department itself takes my insurance, only to be told once I got there that they don’t take my insurance and that “maybe the independent optometrist does.” I have never had an experience with an eye doctor be so confusing and misleading. The actual optometrist was great though, so if you can figure out the insurance bit and they don’t lie to you then I would recommend.

M C

Make sure you go elsewhere, the Elk Grove optician office does not bundle the contacts and glasses prescription. They charge you twice as much as any other Costco optician, make sure to ask prices before scheduling and do not get optimap or dilation you'll be paying 300.00 just for exam alone! This independent optometrist is charging too much and Costco shouldn't allow it!

Kelly Nguyen

I saw the doctor’s ad in a Vietnamese magazine and decided to give it a try. Doctor was kind and thorough - gave me good recommendations for lenses to help me with computer work straining my eyes. Came in to buy Christmas supplies and get an eye check up- Efficient, fair pricing and kind. Highly recommend