Dr. Swan is part of a large medical group with offices in several towns in Connecticut. Waiting in Cheshire or Hamden office feels like being in a production line with a great many people waiting to be seen. A visit seems to be 10 minutes for each person with a few minutes for the doctor to record notes. For a very minor problem the answer is a prescription for something that will take care of any possible problem, perhaps, but it does mean money-out-of pocket. Only when asked if a non-prescription solution can be first tried is there a suggestion of what to do. When asked for a sample, a small box with ONE single dose container of eye lubricant was handed over. The office is efficient and Vanessa, Dr. Swan's right hand person, takes a very thorough history, answers questions well, and is helpful. Pretty much the way health care is now provided - get as many folks in for as short a visit as possible, not determine exactly what the problem is but rely on prescription medication that is broad spectrum, no comment about contacting to let them know if the Rx worked or not.