Dr. Ashish Toor
351 Rolling Oaks Dr #102,
Thousand Oaks, CA

BEWARE!!!! DO NOT GO TO THIS DR OR CLINIC!!!! If I could give a ZERO, I would!!! You will go out of pocket for 100’s of $’s. My husband and I called the clinic in advance on TWO separate occasions. We were told our insurance would cover the costs. Even the DAY of the appointment, they told us the same thing! Two weeks later we got bills for almost $900!!!! I couldn’t believe my eyes. Even calling them didn’t do a thing! They absolutely have no sense of doing the right thing or caring about misinformation that they give you! Dr Toor sent me a generic email restating the fact that the services would not be covered! I asked the Manager to have Dr Toor call me. That was over a week ago. I’m sure nobody cares! This is ludicrous! If I could go to court, I would just to show them what they did was so unethical! HORRIBLE! The worst service you could imagine! Do not go here!

Their billing department is a joke. I’m sorry I stopped taking my son to dr. Toor just because I don’t want to deal with their billing department anymore. They never answer their phone, they never call you back.

I visited Dr Toor today. While I feel she is a competent doctor, I will never go back to her office again. As I was checking out and making my next yearly routine appointment I was told “you owe a $45 retraction fee. Anthem doesn’t think retractions are necessary.” I asked why I wasn’t told this beforehand and the receptionist just shrugged. $45 isn’t going to change my life but I would like to be made aware of charges and make the decision myself about retraction. I told the receptionist I was going to go home and call Anthem to see if they would cover the entire visit as they had last year. I asked Dr Toor’s office to bill me in the meantime. If insurance company said no, then of course I would pay the fee. This is the bigger problem… 1 hour later I received a phone call from Dr Toors office saying I did indeed owe this retraction fee and if I didn’t pay it today THE FEE WOULD BE GOING UP TO $85! I was shocked to be threatened with a higher fee if I didn’t pay now, and repeated that would like to call Anthem and see why they wouldn’t cover this in the first place. I decided to cancel my next years visit. I feel this situation was handled so poorly, I won’t be going back.