Dr Courtney Chavez OD
,
Albuquerque, NM

What a shame, The young lady that sits in front desk is great for running off customers. No one wants her bad attitude up front. She defects all issues back onto you. Basically if you're not paying out of pocket then they don't want your business. Obviously they aren't competent enough to bill insurance for payment. Even though they expect a insurance they decline service. My advice is RUN don't walk away from this optometrist because of the office employee. She intentionally spelled name wrong on prescription so that we would have trouble when they look up insurance during purchasing glasses. Took a minute to figure out why they couldn't locate coverage.

I was called day before appt to reschedule because Dr. Chavez had a family emergency, which was totally understandable. However, when I showed up to the rescheduled appointment a couple weeks later, I was told to reschedule again. I was waiting outside for them to reopen after their lunch. I saw Dr. Chavez enter the office humming to herself. She didn't acknowledge me. A couple minutes later a receptionist came out of the office and told me that unfortunately the Doctor was "fighting an eye infection, that she just can't shake." She told me to reschedule. I said, "again?" I also let her know I would've appreciated a call, maybe before their lunch, so that I didn't have to drive down, as I don't live close by. Not to mention, missing work for the appt. I was not rude, because I know the receptionist is just the messenger, but I was obviously not thrilled to hear the news. Overall, pretty unprofessional of the doctor. She knew how she felt before her lunch and could have easily called me. She also knew I was already there, maybe she could have tried to see one last patient. She looked fine... she was humming happily when she walked in. My family will be going elsewhere from now on.

My experience with Dr Courtney has been great. Trying to get into schedule an appointment not so good. I have been calling since the end of 2025 to try and get my daughter scheduled for an eye exam. I leave numerous messages and no one calls me back. I have an appointment scheduled for next Friday that I am trying to cancel and I can't get through to anyone. I am leaving numerous messages letting them know that I need to cancel that appointment. I have decided this is ridiculous and I will not be using this eye doctor any longer. She is great and very professional. I don't understand what the problem is and why it's so hard to get in touch with anyone in that office.

10/22/21: Dr Chavez immediately said, "It's been just a little over 2 years since I last you. How are you?" That was special because I didn't even remember that she did my last eye exam 😁 Excellent, professional, inexpensive and the only Optometrist I'll see in this town. You'll have a bit of a wait for an appointment but it's worth it.

Had an eye exam for glasses and contacts 3 weeks ago and was told that they were ordering contacts for me because doctor wanted to check the fit on my eyes. After 3 weeks I still have not heard from them and they don't answer the phone. Just voice mail and no call back. Very aggravated because I need to get contacts.

Dr. Chavez is great, but the office staff here is absolutely terrible to work with. My first appointment (about two years ago), I was told that there were several additional and mandatory fees in addition to my insurance copay, that totaled about $200. None of that was disclosed until I was in the appointment itself and didn’t have the option not to pay them. At my next appointment, they didn’t run my insurance at all, and, unbeknownst to me, charged my card for the full value of all the services. I got a call about 30 minutes after my appointment (that I couldn’t see right away because I was in a work meeting) stating that they had forgotten to run my insurance, and if I didn’t call back immediately to re-confirm my insurance info, they were just going to leave things as-is. They refused to issue me a refund for the charges (they admitted I shouldn’t have been billed for), and I spent the next six months straightening that out through the insurance appeals process. My most recent appointment should have been today. I booked via the online portal for 5:30 PM. I arrived at 5:16 PM, well in advance of my appointment, and was told that my appointment had been rebooked for 5:15 (unbeknownst to me), and I was one minute late, so they wouldn’t not see me. Save yourselves the headache and find another eye doctor. Dr. Chavez is great, and I will miss having her as an optometrist, but her staff is incredibly rude and unhelpful when it comes to billing, payments, and scheduling.