Dr. Gary Gold & Associates, Optometry, Inc
130 S Sunnyvale Ave,
Sunnyvale, CA

Update: Jessica from Dr. Gold's office called me and mentioned that this is not how it should have happened. They are doing everything they can and are already in talk with Tom Ford for replacement. I really appreciate the effort and time they took to fix this issue. Original: I have been their customer since 2019. Until today, I have always had helpful service. Today, I went to claim warranty on a 6 month old pair of Tom Ford sunglasses where the trim had come off. When I purchased these glasses, I was told that there is a 1 year warranty against all manufacturing defects. When I mentioned that the chrome trim had come off the temples, the associate said that the warranty is only on the hinges. There is no warranty on the trim pieces. This is not what they mentioned over the last five years I have done business with them.

This place has always exceeded my expectations. Super clean, front desk people are amazing, smiling and very courteous. The assistant who helped me choose the frame was patient and helpful. She explained my full insurance benefits and coverage and asked about my preference in a super friendly conversation. We have been with this center for three years now and always recommend it to everyone. Thank you for your service!

I’ve been their customer for the past five years. Unfortunately, I’ll have to drop them. Their front desk representative and doctors are fine, but the issues are: [1] the associate (not sure of their title) who will help the doctor key in the data and suppose to explain the insurance and cost/fee for you. The associate that I worked with in 2022 did the 🙄 face all the time, and the tone he spoke was disrespectful in person or on the telephone. This morning I had another phone call with him. Again he not only did not change his working attitude but also spoke in an even worse disrespectful tone. ---- this is the final straw that made me leave them forever. [2] the lady who will call you to confirm the appointment date. She will selectively fill into doctors' schedules based on her mood. If she's happy that day, you'll get an appointment asap. If she had a bad day, the next appointment that she booked for you would be 2.5 months later, and you'll have to ask her to check the schedule very nicely and comfort her, and suddenly there will be available slots popups. 🤷🏻‍♀️ [3] they never call my preferred name. I know it's personal, but by not calling my preferred name, there may be a chance that they have not carefully read all the data/forms I submitted. [4] very few Asian-fit frame selections. Most frames are out of fashion and not cute (ugly). -------- I hope this review is helpful!