Dr. Glenn W. Thompson, MD
1675 Providence Ave,
Schenectady, NY

All past reviews about the wait times and inconsiderate customer care are spot on. We”ve had the same experience repeatedly for several years. The last straw was making my elderly mother wait two hours before she got disgusted and rescheduled. Then when she showed up for the rescheduled appointment, they had no record of it and not the least bit of concern for the matter.

If I could rate this place a minus 2 I would. A 1 is too good for them. They were recommended by Ellis Hospital after an emergency room visit. The first appointment I sat in the doctor's chair, not the waiting room, but the examining room for over 45 minutes before the doctor came in. OK things happen. They got grace that time. They scheduled a followup appointment for me. It was today at 11:00. I work over an hour away. I drove all the way out there to be told the doctor wasn't in and my appointment was at 2:00 pm. I had the appointment card with me. It was for 11:00 am. No notification, no nothing. Just a complete waste of my time, twice! So unprofessional. I wouldn't go back to this place is my eyeballs were literally falling out of my head. Be warned people. Find another eye doctor.

I've been going here since I was three years old. These are caring and excellent Doctors who always take their time with the patient (probably the reason for a small wait, if any) They know me here , which is comforting. They also go out of their way , I am sure, to make the "New Patient" feel comfortable! Five Stars. Excellent and Experienced Doctors , thorough exams and nice people.