Kristi DuRose

Customer service is awful!! I have gone in 3 or 4 years annually. Last year was talked into buying 800$ Versace Rx sunglasses . This year they weren’t so fortunate and my eyesight couldn’t be corrected with glasses . I needed to be referred out for cataract surgery. They promised to follow up with the clinic they had referred me to. I even phoned and spoke with Mark twice about not being able to get hold of supposed cataract referral doctors office and he swore up and down he would take care of it. That was 2 weeks ago. Bottom line if they can’t make money off you by selling you some high end glasses they really couldn’t care less about weather you can see or not. Find another eye doctor that actually cares. These people clearly DO NOT.

Traveler CA

I would've liked to have given this eye doctor's office 5 stars. Here's why I didn't: I had made an appt. so I wasn't a walk-in. I arrived a few minutes early in case I needed to fill out forms. As I entered the office, a male office person did acknowledge I entered the office. I told him I had an appt. He said someone would check me in shortly. I stood there and no one noticed I was standing there. There was a short female on the phone. So, I waited about 15 minutes and I walked over to the counter again but another customer got in front of me. Needless to say, having an appt meant nothing here. I was frustrated because I had to wait unnecessarily. Once I was finally checked in, I was given an outdated questionaire to fill out and I waited a bit longer afterwards. The doctor took care of my exam and finished processing his paperwork. From there my office visit went well. My biggest complaint is the disorganized check-in process. That's what they need to work on. If patients have an appointment, then someone should be on top of that instead of making people wait unnecessarily. I liked the doctor's professionalism.

Tamara Alvarez

If I could give this place a negative star I would. I went in SIX months ago for a routine vision exam. I had two prescriptions. One was filled quite quickly. The second prescription was filled later incorrectly with someone's prescription, not mine and not the Coach frames I had given them to put my prescription into. To top it off, I paid for these in full. I have left NUMEROUS calls to the center and was promised in January they would be delivered to me. No glasses, no calls, no correspondence since early January. I am literally using CVS store bland eye glasses. This place lacks leadership, responsibility, integrity and has a poor customer service. Now it is time for small claim court. Do not come here unless you want this level of horrible service.