Dr. Jennifer L. Shane & Associates
5385 Reno Corporate Dr #100,
Reno, NV

I couldn’t be more disappointed with the service provided by Jennifer Shane & Associates. We have been patients since they were operated out of the LensCrafters store over 10 years ago and moved with them when they opened the new office. My daughter’s contact prescription expired (we had purchased a long supply of contacts) and when we needed to order more they refused to work with us in any way. The next appointment was weeks and weeks out and she just needed one pair to get her over the hump until the appointment. They acted as though we were trying to get a narcotic and not a pair of contacts. They have seen her for years and know her eye health is good and there was no change in her vision. Just disappointed they wouldn’t work with loyal patients. We won’t be returning.

I was a happy customer here for many years, but after the recent disability discrimination I experienced, they have lost me as a patient. Do not choose this office for your eye health if you have any sort of chronic illness that could potentially cause you to cancel an appointment on the day-of, because they will charge you the cancellation fee, with no exceptions for illness (unless it’s something contagious, of course). Please do not condone ableism. Chose a different eye-care facility.

Dr Shane and Associates is the “bomb”. I’m so impressed by the quality of service. Friendliness of all the members of their team. And can we talk about efficiency, I was in and out in record time, but never felt rushed. You just got to transfer your eye care here, I mean you should truly run to this place, before the word gets out, because I have a feeling they wouldn’t have any more appointment times as soon as people find out how wonderful it is.