Cassi Van Valkenburg

I recently had an extremely disappointing encounter with this location, and I feel compelled to share my experience. I visited the office for what I anticipated would be a routine eye examination, but unfortunately, the receptionist's (Nina, who seems to be a common denominator in most of these negative reviews) behavior left a lasting negative impression. I had three appointments, one for myself and one for each of my children. After the appointments, the receptionist notified us that our total would be over $100, which is unusual because we’ve been going there for 5 years and our insurance has always covered the entire balance. The receptionist told me that they’ve implemented a new service since the last time that I was in and my insurance does not cover it. Mind you, I did not ASK for this service. If it is included in the routine eye exam, that is fine but I told her that patients should be notified of that prior to receiving the service so that they may schedule at a time where they have an extra $100. I was met with a judgmental attitude when I mentioned that I couldn't afford an additional service that was not explicitly requested. The receptionist's tone and demeanor conveyed a lack of empathy and understanding, making me feel embarrassed for not having enough financial resources at that moment. At one point, she even accused me of stealing when I told her it was physically impossible for me to pay for this service as I don’t even HAVE that much money. I understand that upselling is a common practice in various industries, including healthcare, but the way in which this particular receptionist approached the situation was entirely unprofessional. Rather than respecting my decision and focusing on the reason for my visit, I was made to feel inadequate for not being able to afford an optional service. Customer service is a crucial aspect of any business, and unfortunately, the receptionist at For Eyes on Higgins failed to deliver on this front. The overall experience has left me with a negative perception of the practice, and I refuse to recommend it to others based on the treatment I received. I believe it is essential for businesses to prioritize customer satisfaction and ensure that their staff is trained to handle situations with tact and sensitivity. Regrettably, my encounter at For Eyes fell far short of these expectations.

Tom Max Lagowski

Thank you for the best service. My parents are so happy that Dr. Kawecka is in Schaumburg. Thank you one more time and we will be back.

Edyta Chwalek

Dr. Kawecka was very nice ! But her staff are really bad !!!! Especially Nina. I called them provided insurance information to make sure they taking my insurance , they called me stating they do accept. I went to see Md and later I received … More