Dr John H Kauffman III
2157 Cunningham Dr,
Hampton, VA

This was my second time coming to this office. The 1st time I had no issues everyone was friendly and super helpful. I received the absolute WORST customer service today. My appointment was at 4,they didn’t see me until an hour later, no one checked in with me to let me know the doctor would be with me soon, I had to walk up and ask how much longer would it be. The lady at the front desk was very rude and nasty idk if she was new or what. Even one of the ladies that came in had to ask her was her day going ok cause she was rude. They finally took me back around 4:55 and then the Dr came in at 5.. he asked me how was I doing and I told him I would’ve been better if I was seen around my schedule appointment. (Mind you I had another appointment at 5:30 ). He goes into this story “have you ever been to a restaurant before and there’s a long line ?”” I said yes and I understand that you may run a little behind but a whole hour and no one checks on you is unacceptable. He says “you’re a patient” I said and I have been patient ..he says “but your a patient , I don’t need your money you can leave “ I said I’ve been waiting this long and have been very patient why would I leave ? He says I am a doctor and I have a lot of patients and if you can’t wait you can go..I asked would you like for me to leave ? he said you can leave I don’t care. I am very understanding person but once you start being rude and saying stuff like that then I no longer want to use your piss poor services. I call my insurance because they (Dr.Kaufman) wouldn’t release my eligibility. The customer service overall was terrible , you wasted my time and seems like my color was not welcome there, I would not recommend anyone to go there. You claim your the BEST but poor customer service doesn’t make you the best. People need to know how to treat everyone with respect no matter the color or age.

Although Dr. Kaufman is wonderful, the new girl who works at the counter is far from it. She is extremely rude, unfriendly and disagreeable at all times. Knows nothing about customer service. Gives me the run-around about my daughter's glasses which are late now. These glasses were ordered a week before Christmas yet she says Christmas is the delay, now it is New year's Eve and they are closed and still no glasses. In the past the staff used to be very friendly and helpful but now it is just not the same. I witness her rude behavior to another customer also while I was there. When finally I get my daughter's glasses (if ever) I will be looking for a new optometrist. looking at the recent reviews, clearly I am not the only one with this opinion about the staff. It is a shame because I always enjoyed seeing Dr Kaufman.

I have been seeing Dr. Kauffman for many, many years, He has always been kind, courteous and most importantly very knowledgeable and thorough. I wear glasses or contact lens. His staff throughout the years has always been personable and has always taken care of me as he has! My recent visit this month was great as usual! Thank you Dr. Kauffman, Holly and Brittany for the great service!