Dr. Jordan Kassoff, MD
63 Shaker Rd Ste 101,
Albany, NY

This review has nothing to do with Dr. Kassoff, it’s about how unprofessional the person was scheduling the appointments. I’m not sure if it was just a receptionist or one of the techs that answered the phone but this person should not be allowed on the phones or have any contact with patients whatsoever. My daughter called with an emergency, she was upset and her voice shaky, clearly distraught and this person was cold, abrupt, disrespectful and had no empathy for what my daughter was going through which could have resulted in a serious medical issue. She told her their were no appts but could get her an appt tomorrow, my daughter explained the problem and she said I can’t get you in go to urgent care. My daughter proceeded to tell her that this was really serious and didn’t want to wait until tomorrow and that urgent care wasn’t an option because she needed an eye specialist for this issue, no understanding from this women at all. My daughter asked if there was anyone else she could see or any suggestions at all? She again said go to urgent care and my daughter said no I don’t think they can help me, the woman said ok and hung up on my daughter! So cold, rude and showed no compassion at all. She wouldn’t give me her name but she should be pulled from the phones. She has no business dealing with people. She just lost this dr a patient and I will be sure to never recommend this office to anyone.

Dr. Kassoff did an absolutely excellent job with my Lasik surgery. He and his assistant, Amanda, explained the process, options and etc., very clearly and carefully. The reading materials they provided were really helpful, not sales material. The surgery and recovery went exactly as they had indicated, with great success. I don't think I could be much more satisfied! If you are considering laser surgery, make the smart, informed choice and go with Dr. Jordan Kassoff. I was intending to use one of the laser surgeons that does tons of marketing in the Capital District. Her staff assessed me. The $250 advertised price-tag became $2000/eye. Her Google rating is very high, but I have heard and read of problems. Please choose carefully.

The MD's might be 'the best' but I'll never know because the receptionist was THE WORST !!