Dr. Joseph R. Martel, MD
Trinity River Building, 11216 Trinity River Dr H,
Rancho Cordova, CA

My Husband went for his appointment and waited 3 hours and twenty minutes. Over booked and understaffed! DON'T GO. You will be irritated with the LONG wait.

Great people, great service and good attention

I recommend this place I have had any problems with the staff the doctors

Incredibly knowledgeable, and great with communication.

I am an old suffering patient with RK surgery at the hands of this Doctor. some of the horizontals slits he did has ruined my cornea beyond repair

Customer service is horrible. If your appointments are at 8:00am get ready to be seen at 11! They have no respect for patients time.

WONDERFUL EXPERIENCE!!! Went in today to schedule cataract surgery because I’m a larger lady and many providers wouldn’t see me, including one who was very rude to me. Dr. Martel’s office was awesome! Professional, courteous, friendly and I’m able to get surgery done in house rather than having to go to a hospital. I’m so glad I waited to meet him. Definitely worth it

You will have to.wait 2 hrs for a 15 mins exam. This place books too many appointments in a day. The doctor rushed through exam.

Dr Martel is wonderful. He is the only one in the whole Sacramento area that takes all people from the local ER’s. Has done so for years. A gem of a human being and a great clinician. He is a continued blessing to the Sacramento valley and surrounding communities! Without him who would see all the eye emergencies without regard for personal gain?

Wait time can be crazy but Dr. Martel is great. My dad's eyesight was progressively getting worse. DR. Martel explained the difference in the scans and helped us understand what was happening. Dr. Martel did what was possible to preserve the vision and helped dad through the process of becoming blind. He takes his time with every patient and doesn't rush you out the door.

Had an appointment at 1245pm after 3 hours we still haven't been seen.

Terrible service, 2 hours waiting only to be told the same thing

Bad front desk service.

It is hard to understand how this man is even in business... completely unprofessional. Go anywhere else but martel eye. Wish I had read the hundreds of reviews prior to my wife's appointment. People are not exaggerating this is the worst possible health care you can find. 3 hour wait skipped over twice. Rude staff that shrugs at you because you are only an inconvenience to their conversation... This "man" shouldn't be allowed to sell at the swap meet let alone medical care.

I also have a review posted on yelp but in6addition to that one I must add that the front office staff is just short of being rude but are very detached and unconcerned and couldn't care less if someone can potentially lose sight. I'm sure if I could actually speak to my former Dr. Martel he would be so caveleer about it But I guess I won't find out because I have to find another doctor.

My initial thought... If you can, find someone else. Had an appt... Got called back 45 minutes later... Tech starts one test, and WALKS OFF! I have to find someone to get her back to finish the test! Only to realize, she didn't set me up correctly for the first side... She had to call someone in to help her! We move to a second test... She had to call someone in AGAIN! Then, although I should move on to the doctor, I'm told they HAD to take someone ahead of me!!! WTF! Should anything improve DRASTICALLY, I will update my review. But right now, I am crazy underwhelmed, and will most likely have to leave before they get around to completing my visit because of another obligation that was scheduled 3 hrs later!

Dr Martel was contacted by Sutter ER when my mother was in from out of town and had an emergency eye problem in the middle of the night. Dr Martel made a recommendation for emergency treatment and then scheduled a follow up appointment for the following day, which was the Friday after Thanksgiving. Dr Martel was a no show. We're very disappointed with the lack of professionalism in how this was handled. Forgetting an 89 year old woman in need of further evaluation and possibly treatment is not excusable.

Staffs were friendly and professional. The only complain was I waited almost 2hrs to be seen for less then 7 mins. I was on time for my appointment. My kids were climbing up the walls. Need improvement on that. Other than that my concerns were addressed. Doctor knows what he's doing. Recommend.

It is true that often, so much is going on that appointment meetings get backed up. That is because the doctors are genuinely interested in problems presented by their patients, a refreshing change from no feedback cookie cutter, one size fits all, approach taken by many medical offices in the name of efficiency and profit. A 2020 hire is a stronger influence for efficiency, pressed to keep high compassion levels. Along with their Accounting Manager it can help for them to hire an Information Manager to better control their time with more staff or to take on fewer patients to keep on track. To me they are very capable practitioners. You really want that in eye guys.