Doctor was great, very friendly, answered all my questions. She was very good. I give the doctor 5 stars, if the staff wasn't just standing around talking about what they did the night before and verified my insurance prior to the appointment. lens crafters staff didn't confirm my insurance prior to appointment, half way through exam told me I had to pay $100 for the exam. Even though I was required to enter my insurance information online when scheduling the appointment, 4 days earlier and received a confirmation call for the appointment. How hard would it be to confirm my insurance during the call?

I really like Dr. Wagstaff, so even though I have to wade through an eerily empty mall to get to her practice, I'm a loyal customer. My only complaint is that they were running late. To be fair, all doctor's offices run late, and it WAS a 5:00 pm appointment, and late-day appointments are notoriously likely to be late. Staff is super helpful and accommodating.

Dr. Julie Wagstaff has given me wonderful care not just now but in the past. I see my ophthalmologist, and I see Dr. Wagstaff for refraction because she does such a great job. She is so pleasant and nice, it makes the appointment enjoyable.