Dr. Melania Napolitano
217 Mineola Blvd,
Mineola, NY

I have never experienced such rude and inconsiderate behavior. Dr.Napolitano is in a class by herself. Do not go.

Don’t believe all these reviews . Completely inappropriate medical professional.

I've gone to this practice (Mineola location) for yearly checkups since 2021. I booked this year’s appointment myself online with the same optometrist I've seen the last two years. I got there 10 minutes early, filled out the same paperwork they have me fill out each year, and was brought in for pretesting within five minutes of my scheduled time. After that I was brought to the exam room. I ended up sitting in the exam room waiting for close to 40 minutes and finally a different optometrist than the one I scheduled with came in. She proceeded to come in without so much as introducing herself, her name is Melania Napolitano btw, and she hurriedly looked over my chart and started testing me. No questions about why I was there and each time I tried to ask something I received quick/dismissive responses. At one point she put something in my eyes without even telling me what it was. Was I being dilated??? What was that I asked. It wasn't dilation but something else she quickly muttered to me. When the exam was over less than 10 minutes after it started she never discussed (or told me) any of my test results. I used the bathroom on the way out and when I got to the front desk Napolitano was gone, off to the next patient to assuredly hurry them through their appointment as well. I mentioned to the front desk that I was never even told what my distance vision was, I was told my reading vision in the room only because I asked. They retrieved Napolitano and she told me my distance vision had gotten ever so slightly worse since the previous year. Well this was odd because when I had a contact lens exam only two days earlier they said the opposite, that my distance vision had gotten slightly better. I asked Napolitano how my vision could've been judged to be worse when I got every letter on the charts correct, my distance vision is still 20/15 from laser eye correction I know this, she said she had the machine adjusted off of last year’s testing from the start. On top of this my reading vision with her came back as worse than what the optometrist came up with two days earlier. I would have loved to discuss these discrepancies further with Napolitano, that is what she's getting paid for isn't it?, but instead I was rushed out of there. Leaving the Mineola office dismayed I called the Middle Village office hoping to complain to someone about Napolitano. After waiting 15 minutes I got the "manager" Rita on the phone who didn't seem to take any interest in the complaints I had about how I was treated and simply wanted to focus on my eye testing results. This also left me highly dissatisfied and I asked for someone above her to speak to and Rita proceeded to tell me that she is the one and only OWNER of both practices (obviously not true). I said great, since you're the owner, and you're okay with your WORKER acting the way she did, then I will never be coming back to the practice again.

Wonderful Doctor. Courteous and helpful staff.