Amy P

My 85 year old mother in law had a 1:30 appt. We arrived around 1pm and she finally saw Dr Pro at 4pm. While waiting in the waiting area for 2.5hrs I observed the front desk staff watching tv. I suggested maybe calling to let patients know they’re running 2.5 hours behind before they get here and have to wait in the warm lobby. (They pretty much laughed… “We don’t do that”.). The waiting area was so full there were no seats. When she finally saw Dr Pro we expressed concern about the extremely long wait times and he very rudely said “Look, I can see you now or you can come back”. I’m shocked he wasn’t more empathetic after someone waited so long to see him. I would have been embarrassed if that was my office. ‼️ HIGHLY SUGGEST SCHEDULING THE VERY 1ST APPT OF THE DAY, or CALLING BEFORE YOU LEAVE THE HOUSE TO MAKE SURE THEY ARE ON TIME. Very inconsiderate of Dr Pro to leave senior patients waiting so long. If the back office staff had a more efficient front office staff we could have possibly had a more positive experience.