Today: I have a f/up appt with the ophthalmologist to look at a concerning discoloration they found on my eye 6 mos ago. She wanted to check to see if any changes had occurred. The techs try to convince me that I’m there for glasses. I explained that I already have glasses (the ones on my face they sold me 6 mos ago.) and I was there for a f/up appt. The technician took me back, could not locate the prior photos. She went to get Dr. Estrada. Dr. Estrada walked in and flatly said, “You don’t need to be here for this.” To which I replied, “Actually I do, the last Dr. told me I needed to be seen in 6 months to see if there was any change. And my sister died from ocular melanoma, she told me to come back so I do need to be here.” He said, “Ok take the pictures and I’ll look at them.” The tech took 2 pictures. When I asked to see the old pictures she couldn’t find them through the search by my last name (I watched her enter my last name and the screen went blank. She asked me to wait in the waiting room for the doctor to look at the photos she just took. I was then sent into a room with Dr. Estrada. He entered the letter “r” into the last name field and nothing came up. He said the tech had not saved the pictures, left the room, came back in, cleared the “r” from the search field, moved the mouse around in circles then curtly said, “We’re going to have to take the photos again. But you really should be seeing a Retinologist.” THIS MAN HAD NOT YET SEEN ANY PHOTOS OF MY EYE EVER OBTAINED BY AMERICA’S BEST - NOW ON 2 OCCASIONS. HE HAD NOT EVEN EXAMINED ME. HE HAD NOT EVEN INTRODUCED HIMSELF TO ME. He followed up this curt dismissal with the most insulting thing he could possible conjure, “You really shouldn’t mess around with this. I have my wife see a Retinologist.” I literally stood up and said, “Excuse me?? I’m not messing around with this - that’s why I AM HERE! The only messing around is the way this entire appointment has been handled!” I literally walked out as he was still offering to send me to a Retinologist. These people are dangerously incompetent.