Dr. Robert Brass
1783 US-9 Ste 106,
Halfmoon, NY

I’ve been to brass eye before I had a great experience with the optometrist and also Dr. Ritz I know this firm has a good reputation, but I certainly didn’t know that I was gonna be confronted with a rude person who’s name is Erin when I called the next day to tell them I had really bad eye pain because I had an eye exam 36 hours prior when I was there all she wanted to do was rush me off the phone and tell me that I had very dry eye when actually, I only have mild dry eye and all I do know is I never want to speak to this person again. extremely poor customer service

I rarely write reviews but my frustration got the best of me. Booked an eye exam here last year for persistent floaters and waited months, only for the office to cancel my appointment twice. I gave up out of frustration and tried again this year, and was told I had “cancelled” the second appointment myself, which is not true. Both cancellations were on their end. Now I’m being told I need to wait months again, despite already waiting that long before, and was even told to go to urgent care for an issue that clearly requires an eye specialist and a proper dilated exam. That guidance alone was concerning. What’s especially frustrating is that I know of another patient who was able to get in much sooner for the same issue, while I’ve been repeatedly delayed. Very disappointing experience overall. Poor scheduling, inaccurate records, and no effort to prioritize a patient who has already been delayed. I would not recommend if you actually need timely care.

Dr. Brass is amazing. Kind, compassionate and professional. Had cataract surgery yesterday and my eye today is 20/20 I couldn't be happier. Second eye in 10 days.