Dr Roberta Teixeira Feraco
41 Jackson St Suite 1,
Saugus, MA

Very unprofessional. After sitting there 20 minutes after my scheduled appointment time, the Dr came out to tell me she doesn’t do contacts for my son’s age. I began to explain to her that when the appointment was scheduled I specifically inquired about the age because I was calling around and other offices were giving mixed answers on if they do the exam or not. The woman who made the appointment was at the desk and instead of being honest she lied to cover herself for giving me misinformation. She put me on hold during that phone call and asked someone and came back and said “yes it is fine as long as you think he can do it and knows to wash his hands before he puts them in”. We went on discuss that he is very responsible and I believe he can handle it. She even told me it would be $149 for the exam on the day of the appointment. Why would she tell me the price of the exam if she truly told me they don’t do it for his age and I’m only there to talk to the Dr? She continued to lie and be combative with me. The Dr also doesn’t have any customer service skills because she continued to insinuate this woman was telling the truth when she wasn’t even there. This place has zero customer service or patient care skills and avoid them at all costs. I understand most offices do not give contact exams at this age but they should not lie to get you in the door and pay out of pocket. It says a lot about a business when their employee blatantly lies over a mistake they made instead of just apologizing for providing the wrong information. Trash.

My daughter had an important follow up visit today and unfortunately it’s raining and traffic is very heavy and I would be less than 20 minutes late. My daughter had to miss a school day to attend to this very important appointment. I left the house way earlier but with rain and accidents though out the way I couldn’t do much. I called and kindly explained the whole situation but the doctor said she wouldn’t see my daughter. She didn’t see her! Even with me explaining everything and how important was for her to have her eyes checked today she didn’t see her. She doesn’t have a flexible policy for customers. Minding my business, during our first visit, I waited more then 30 minutes at my car with my two daughters, without complaining or anything. Our second visit, we waited inside for a good while. And the secretary was good enough to show my daughter glasses that, at that point, we didn’t even knew if she would need and I didn’t complain of waiting. And now that I was the one running behind they refused to see us.

I rarely write reviews but this office has blown my expectations and the world just needs to hear it! The front desk Larissa was so welcoming since my first visit, booking your appointment is so easy and they are extremely flexible for those with a tight schedule. Dr.Roberta took her time to examine me and hear all my concerns, she explained everything so thoroughly. I will definitely be coming back and referring everyone I know! Thanks team keep up the good work