L G

don't recommend. came early for 1st appt but still had to wait 2 hrs. 2nd appt waited 1 hr had to do glaucoma test but results were inconclusive...waste of time. Made 3rd appt bc this yrs allergies r horrendous and I really needed my eye drop refills. Front desk told me next appt was in over a month and even tho I sch an appt they could not ask the dr to give me refills until next visit. staff def lacking in customer service etiquette.

Grace Lin

I told them over the phone I needed a new prescription and sent up an appointment. They asked for my insurance, and that was that. Day of; in the office, they told me they don’t accept my insurance. What a waste of my time.

Tiny S

The reviews about their front desk staff are still as bad as the old reviews. They are like a lump on the log. They ignore people coming in. No "Hello", nothing. (Like all other offices I walk in and sign in on their log) but 25min passes and they don't look at it. I walk up to them and they do not even acknowledge that I'm standing there waiting to speak with them. 5 minutes later, they look up to answer my question. Definitely not the most efficient staff here. They should be working in the back if they are that busy. The front desk is supposed to take care of the incoming patients. They appear swamped with work and just ignore the patients for a long time. Extremely inefficient. The doctor is not very willing to share her diagnosis with the patient. Had to ask multiple times before the doctor would answer the question and if you asked your question once and forget to ask again, then your question will not be answered. (Is she banking on the elderly to forget to ask again and again to get their answer?) This is not to say she is a bad ophthalmologist but answering a patient question is still important. While I was in the waiting room, they did ask a patient for copay and he did not have cash. He offered to pay by credit card but was told credit cards are not accepted, please go to the nearby ATM. He also complained that the front desk never told him they needed payment in cash. "It's pouring outside and you expect me to go find an ATM??" This year (2021) the front desk staff did accept quick pay (zelle). Thus the issue was settled.