Dr. Rumei Yuan, MD
42-35 Main St #3d,
Flushing, NY

I called to make an appointment to see Dr. Rumei Yuan, and was told the next availability was not for another month or so. That was fine with me so I went ahead and booked. They called me a few days prior to the appointment to confirm. When I arrived for my appointment, the front desk staff say I have to pay the copay before seeing the doctor. I hand over my credit card and they tell me they do not accept credit. Cash only. I let the front desk know I don't have any cash with me so they should just send me a bill to my address on file (and also the address associated with my insurance). They respond they DO NOT SEND BILLS AND DO NOT ACCEPT CREDIT/ANY ELECTRONIC FORMS OF PAYMENT. This is extremely shady to me. If you are a legitimate medical office, why do you have this stipulation? Even more so, why is this very important billing stipulation not mentioned anywhere? This information should have been told to me during the initial call to set up the appointment or the confirmation call. Anyway, the front desk staff had the audacity to tell me to go to a nearby ATM to get cash and then come back, and to go quickly. The closest ATM for my bank was half a mile away. By the time I walked there, got cash, and returned, it was LONG past the time of my scheduled appointment. I was told the people after me were already seeing the doctor so I had to wait. I did not even end up seeing the doctor because I had to leave to return to work. The front desk staff here is incredibly unprofessional and inept at their jobs. And to be honest, I question the legitimacy of this practice. I would not recommend this clinic or this doctor to anyone. Do not come here unless you want your time wasted.

Made appointment at least a month ahead. Was asked about vaccination, checked. When I arrived front desk stated must have booster shot. Are you kidding me? No place require a booster shot. Not CDC, not NYS or NYC. Would've somewhat helpful if they tell you that's a requirement when they called to confirm appointment a week ahead. Doctor refused to see me. Total waste of time.

don't recommend. came early for 1st appt but still had to wait 2 hrs. 2nd appt waited 1 hr had to do glaucoma test but results were inconclusive...waste of time. Made 3rd appt bc this yrs allergies r horrendous and I really needed my eye drop refills. Front desk told me next appt was in over a month and even tho I sch an appt they could not ask the dr to give me refills until next visit. staff def lacking in customer service etiquette.

I told them over the phone I needed a new prescription and sent up an appointment. They asked for my insurance, and that was that. Day of; in the office, they told me they don’t accept my insurance. What a waste of my time.

The reviews about their front desk staff are still as bad as the old reviews. They are like a lump on the log. They ignore people coming in. No "Hello", nothing. (Like all other offices I walk in and sign in on their log) but 25min passes and they don't look at it. I walk up to them and they do not even acknowledge that I'm standing there waiting to speak with them. 5 minutes later, they look up to answer my question. Definitely not the most efficient staff here. They should be working in the back if they are that busy. The front desk is supposed to take care of the incoming patients. They appear swamped with work and just ignore the patients for a long time. Extremely inefficient. The doctor is not very willing to share her diagnosis with the patient. Had to ask multiple times before the doctor would answer the question and if you asked your question once and forget to ask again, then your question will not be answered. (Is she banking on the elderly to forget to ask again and again to get their answer?) This is not to say she is a bad ophthalmologist but answering a patient question is still important. While I was in the waiting room, they did ask a patient for copay and he did not have cash. He offered to pay by credit card but was told credit cards are not accepted, please go to the nearby ATM. He also complained that the front desk never told him they needed payment in cash. "It's pouring outside and you expect me to go find an ATM??" This year (2021) the front desk staff did accept quick pay (zelle). Thus the issue was settled.