Dr. Sam E. Sato, MD
3055 W Ina Rd,
Tucson, AZ

My son has been a patient of this office for roughly 4 years. We were recommended to him by multiple people who stated the office was great with children with Autism. Unfortunately this was not really the case. Dr. Sato is good at what he does, but he has a very gruff and rushed manner that would sometimes rub myself and my child the wrong way. However, the office staff up to today have been friendly and kind. however today was a terrible experience. My son HATES having his pupils dialated, and commonly has meltdowns over it. but the staff has always been helpful and supportive. however this time, he started refusing the dialation, i found no help from the staff, and the lady just sat there until she finally asked me to hold him down, so the drops could be forced on him! i continued to try to convince my son to calm down and allow the drops, as I didn't want to scar my child by forcing him into something. This continued until the tech said something along the lines of " We have a time...thing.. there are other patients waiting..." I left after that. I will find a different office that shows patience and kindness to their patients.

It was an awful experience. My 2 yo was referred to this place by main provider. Nobody would share a word about the vision issues my kid had. Copayment of 50 dollars was charged, when it should be 40 for specialist visits. Extra EXPENSIVE examinations are performed without consulting the parents. Expect an expensive bill without details on what they did. They charged 340 for one visit (after insurance!). It is ridiculous.

I give a star to be able to give my review but I don't give them any. the wait is terrible, more than 3 hours for them to attend to you, plus 1 more hour for them to tell you how the kids eyes are. Terrible office. And we only see Dr. Sato for 2 min and wait for more than 2 hrs.