Dr Smith's Eye Care
,
Baton Rouge, LA

Will not be going back. I called to check if my glasses were ready and was put on hold 10 minutes. I hung up and called back they said they would be ready 4/5pm on 12/06/2023. I was told I would be getting a call once they were in. I never received a call so I called back was put on hold 3 times. Then I was told they were ready at 5:20 but the lab was closed so I would have to wait till the following day. I called back today and they told me the same thing they would be ready at 4/5pm 12/07/2023. I said I was told they were ready yesterday. I ended up going up to the office instead and was told at the office they would be ready at 4. I corrected the lady up front and said they were ready yesterday. Then she goes in the back and grabs my glasses. Very unprofessional Dr smith was very nice but the people working in the front are very rude.

I tried to make my husband an appointment for a diabetic eye exam. He works full time so chose this office because they don't close until 7pm on certain days. I requested a 5:00pm appointment and they refused to accommodate that. I then tried multiple other times and they refused those as well. They do not take patients after 4pm even though they don't close for 3 more hours. Don't offer late appointments if you refuse to take patients for those times. I can understand not taking anyone after 6 since you close at 7 but it doesn't take 3 hours for an eye exam.

I brought my entire family in for appointments and the staff was amazing! We were greeted with friendly smiles as we walked in and the doctors were so kind and professional. I highly recommend Dr. Smith’s Eye Care!!!