Dr. Susan Chao Kim Optometry, Inc. Provider of Eyexam of CA
44414 Valley Central Way,
Lancaster, CA

I had an end of the day exam, it was around 5:20 on Friday 12/1 & the two sales Reps were very nice and welcoming and assisted me. When i went to take the first part of the exam, the girl who was helping me was rushing me and not being thorough with the instructions. I have been a customer and have done business with this office for years and so has my family so i understand the system, but things always change which is why I would have appreciated proper instruction on what to do instead of assuming I already knew. When it came to Dr. Kim she started to rush me even worse and was pretty rude which made my demeanor go down and I can tell she was very impatient because she wanted to go home. I don’t even think this eye exam was an honest one meaning because both parts were so rushed that i’m not confident the proper prescription is in place and that’s not something I want to be wrong about. These are my eyes and i need to see comfortably so more than likely i will be taking my business elsewhere and my family will as well. I understand wanting to go home at the end of the day and everyone is tired, we all have lives but that is no way to handle business. I made it a priority to come in to my appointment right after work and I commute 2 hours away, but i would not use that as an excuse to cover up not treating people accordingly so rushing to get home should not be an excuse either.

Arrived an hour early for my appointment and yet was able to be seen by the doctor within 20 minutes. Interactions were very personable and information relayed was easily grasped by the average layperson. Nothing negative to report in my visit today!

Professional team ...special Dr Susan Chao Kim .she is very Gentle and sweet lady ...Thanks for LensCrafters. The best place you can have the best Eyeglasses. 👌 …