Dream Eye Care
,
Lewisville, TX

I received my annual checkup at Dream Eye Care and had a great experience. The staff member at the front desk was very welcoming and kind. Dr. Yeu did my exam and he was super thorough with my eye exam and answered all of the questions I had. I will definitely be recommending Dream Eye Care.

Thanks for the 5 stars!

First time getting glasses & Dr. Yeu was the best and his staff as well made me feel welcomed also very neat/clean office. Will definitely recommend !!! 👍🏻 …

Went here to get my eyes checked awesome and fast customer service! Highly recommend! Dr. Yeu went over all of my question and explained everything I was worried about.

I highly recommend this place. The machines are state-of-the-art, and I've never seen an optometrist this thorough in the DFW area. I get my eyes checked every year. I didn't have eye insurance, but I got it at a reasonable price. The optometrist is not only knowledgeable but also incredibly kind. The receptionist is bilingual, making it convenient for both English and Korean speakers. It's located on the second floor of Zion Mart, and they even allow you to bring your existing frames. Understanding your eyes is key to finding the right glasses for you, so please take good care of your eyes. If you're concerned about fashion, these frames might not be a good fit for you.

Eye exam was very thorough and exact, so as their glass making process. When I first wear my new glasses, it was great experience and amazing

In visiting your office for my eyewear needs I left feeling stigmatized, profiled and my intelligence questioned. Your office staff completely displayed from engagement that their office does not have an inclusive business practice. Prior to visiting your office I made a contact call to inquire if Medicaid is accepted. I was told yes and provided my insurance information. Upon choosing my frames I was given a selection at the back of the store on an eye glass case in the rear in of the store. It picked frames that I found fit me and was excited to wear. I was told 7/10 business days for the return of my eye glasses. Ordered my glasses on the 6th and around the 10th/11th day I went into the store to check the status where I was told they have not been received and do not show a tracking number. The office staff stated he would research into the status and give me a return call. On the 14th or so day I went back into the office to check on the status of my frames where I was told they are not received and still no tracking number. Again I was told that they can give me a call when they are received however I stated I would wait to inquire on the date. From that point not one office state had the provider phone number to inquire on my glasses. It took over thirty minutes of the staff looking for Superior phone number. If I was provided customer service I would not have to listen to office staff search for the provider of my glasses phone number. I later sat in the waiting room while a staff member spoke to Superior where I disappointedly listen to her describe me as mad, upset customer. I did not display such emotions and or feelings. At the conclusion of the call I was told that my eye glasses was never made because THEY did not send the company my frames(protocol) where they half way apologized because they normally do not use my type of insurance(Medicaid) . Ignorance is not a justification for disrespect and failure. At this point in engagement I must highly recommend your office stop stating you accept Medicaid insurance. Your customer base does not include Medicaid and your office staff does not know engagement of respect to Medicaid customer because that’s not y’all customer base. I left the office without my glasses and copay which is a very poor example of customer service, respect and your office. I am leaving this review to politely ask for my eye glasses. I am in need of my eye glasses for the inability to see. Please contact me so we can find resolution and your office can display respect of all customers.

This place will be exactly what you are looking for when getting your eyes checked. Highly recommend.

We changed insurance and I took my son for his annual eye exam. Our visit to Dream Eye Care was the best optical experience yet. I’ve been wearing glasses since middle school and never met a doctor like Dr. Yeu. He was extremely thorough …

Definitely coming back!! Doctor was so kind and gentle but very detailed. My daughter was getting her first contact lens and he took time to explain things and also taught my daughter to put on and take out her lenses:) Also, educated her on lenses. Great experience for my daughter she felt taken care of.

This place will be exactly what you are looking for when getting your eyes checked. Highly recommend.