In April 2023, I visited New York Eye Care for an eye test and to order new glasses. While I appreciated an opportunity to also try contact lenses, my overall experience turned into a frustrating ordeal. Below are the key issues that led me to not recommend this establishment: They need to change in the following areas. Lack of Communication: Despite placing my glasses order in April with a promised 10-day delivery timeframe, the lack of communication regarding the status of my order was disheartening. Despite making two follow-up calls in May, no updates were provided, and a promise to get a call from the supervisor never materialized, leaving me uninformed and concerned. Misleading Information: In June, when I reached out again, I was surprised to learn that my glasses were still not ready due to an alleged missing downpayment. No mention of a downpayment was made during my initial visit or previous follow-up call, but I reluctantly paid a $20 down payment, feeling unsure if my glasses would ever arrive. Additionally, my inquiry about contact lenses was met with an unhelpful response, leaving me feeling dissatisfied. Delayed Order Processing: Despite my initial request in April, my glasses order was only processed in June after the downpayment was made. The promised additional 10-day delivery time frame had already been missed, and to date, my glasses were still not ready as of August 5th, which reflects poorly on the company's efficiency. Unsympathetic Customer Service: Upon requesting to speak with a supervisor to discuss compensation for the inconvenience caused, I encountered an uncooperative attitude from Miss Joanne, who identified herself as the owner. My legitimate concerns were dismissed as mere "arguing," and her lack of interest in hearing my concerns and patience was evident. I was told " You ONLY paid $20 downpayment and ONLY ordered your glasses in June now you want a discount! I don't have time to argue with customers!" Missing Communication Attempts: Despite claims that a representative had reached out to me regarding my glasses, since June I received no calls, texts, or voicemails from the company about my order, adding further frustration to the experience. Uninformed about Discounts: In an attempt to quell my request for a discount the owner stated that my glasses were already discounted, yet I was never informed of any such discount during the ordering process. This lack of transparency left me feeling uncertain about the pricing. Lack of Transparency: Despite the company's mistakes and my extended wait, I was offered only a meager $10 discount, which failed to acknowledge the inconvenience I endured. Poor Customer Service Skills: While one staff member demonstrated professionalism and friendliness throughout the past four months, the other female representative lacked essential customer service skills multiple times, and the approach taken by the owner made the overall experience even more unpleasant. In conclusion, New York Eye Care's lack of communication, misinformation, delayed order processing, and unhelpful customer service make it an establishment I cannot recommend. Transparent communication about deposit requirements and a more empathetic approach toward customers who face inconveniences are crucial for fostering trust and ensuring customer satisfaction. I do not recommend them.

This is a great place for eye exams the doctor worked so well with my children and was very patient very thorough.

HORRIBLE PLACE THEYBBROKE MY GLASSES ONE TIKE AND THEN SECOND TIME I DROPPED THEM.OFF THEY DIDNT EVEn PUT MY PRESCRIPTION in them and charged me i would never ever go back there