Manager Mary Jane is rude, condescendingand of no help lacks empathy. We waited over 2 weeks for my husband's and my glasses which were ordered on 6/13/23! Extremely excessive. It wasn't til I called 6/27 that they explained they weren't sure why it's taking that long and would call back with an update, never received a callback instead I called back the next day and the lady advised me they made a mistake on their end and didnt send them or some type of hold but would try and get the lab to get our glasses done asap. We did get them finally on 6/29 they seemed fine while inside and when I put them on once we were out and about all I could see was this horrible florescent blue/purple reflection everywhere!!! Absolutely horrible. My husband's were the same I immediately called to see if I can take them back, they said the obstetrician was busy. We had to take our glasses back until 7/5/23 to get the blue tint removed that I didn't ask for and now have to wait an additional 7-15 days!!!I asked the manager for compensation for the inconvenience and all this back and forth she declined. I still haven't received my contacts that were ordered back in MAY!! Because they don't even know what my correct prescription is!! They gave my expired trials and acted as if that's normal. Definitely suggest going to a more professional place and somewhere that doesn't have expired trials. I finally got my contacts however my prescription glasses were turned in and are blurry I can't see out of the rightside at all completely blurry they are cut very sloppy as well will be returning again for the 3rd time to get fixed. I'm just tired of wasting gas and my time going back and forth.

The receptionist was rude everything seemed to bother her, the wait time was ridiculously long (2hrs), and after 2 months of the appointment im still without glasses or contacts. Definitely will not be coming back. If I could give negative stars, I would!!

Do you ever wonder how long the song from Mickey Mouse's Fantasia is? Call and they'll have you on hold long enough to listen to it multiple times..... After a while the frustration of being on hold matches the tempo and volume of the most suspenseful part if the song