I never had the chance to meet the black woman I so wanted to support. I was greeted by a young Hispanic girl wearing braces and another staff member when I went in for an eye exam. She was pleasant enough for the most part, but when I went to the back, I saw a different doctor. I was perplexed when I asked where Doctor Zoe was, as I was informed she had been called out; it would have been helpful to know when I checked in. The replacement was kind and asked if I wanted to reschedule. I said that was fine, and we went on with the examination. She was kind and gave me some eye medication, which I later discovered had never been sent to my pharmacy. I returned to the front desk after the exam, paid my co-pay, and ordered some contacts, which I was informed would be available in seven to ten days. That was okay; however, I noticed it was taking longer than the ten days I was told it would take. I decided to call and inquire about the hold-up (strike 2). It took more than a month, and nothing was said. I was informed that my order was in backorder; however, two days later, after the call, I was told it was ready. I had to wait until the weekend because i was busy at work during the week. On my day off, I went to Downtown, but it was closed. I was quite irritated when I called the number listed on their website and saw that Google indicated they were open. Fortunately, I was able to leave work early the following week and go pick up my order. "Are you guys closed on the weekend?" I asked the same Latina girl wearing braces who greeted me when I arrived. She replied that it was something they had just started. I told her that the website needed to be updated because it had been closed when I arrived, and she simply nodded. NO apologies, Remorse. She was on her phone and continued to chew gum. I took my order, left I WILL NOT BE BACK I REALLY WANTED TO SUPPORT BUT HER STAFF IS LACKING!!!!

I can’t even begin to describe how shocked I was with my experience with Dr. Carly Stevens. Having lived in New York for quite some time, I had already abandoned any expectations of meeting a provider with good bedside manner. She really made a regular visit an absolute pleasure. Dr Stevens REALLY took the time to make sure my prescription was right for me, and was extremely careful and attentive the entire time. Unlike previous experiences with other doctors, it didn’t feel rushed at all. She demonstrated great disposition to answer all and any questions I might have, and went above and beyond to make sure I left my visit with everything I needed. I am so thrilled to have found this Dr. and could not recommend her enough. I haven’t received my glasses back yet, but I think I will be continuing to see her for any future eyesight issues!

My actual in person appointment with Dr. Thomas went great. I explained that I had 3 pairs of glasses (which I brought with me to the appointment) but when using all 3 I still had blurry vision. She did a full exam and checked all 3 pairs and insisted that my prescription had not changed. I left the appointment and still could not use any of the eyeglasses. After dealing with continued headaches for the next 3 months and complaining to a friend, they explained that I probably needed a PREMIUM progressive prescription to account for distance, computer use and reading. Dr. Thomas never even mentioned this option. Would have saved me ALOT of migraine pain and missed work.