This is the optometrist next to lens craters. Our appointment was at 2:30 and the our son was still not seen. It was coming up to an hour and when I pointed it out, the girl at the front desk make sure to point out that he was only in the exam room for 42 minutes. Even though she was trying to be a smart ass, I would think that 42 minutes is still too long to be waiting in the exam room. Then she also said that since he had to go to the restroom, the wait was going to be longer. Waited over a hour to have my son's eyes looked at. The front desk doesn't care and only says things along the lines of "ok" and "it's ok". No it's not ok. I do not recommend this place. Go downstairs or go to another on the same street that accepts the same insurances.