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Emerald Eye Center, Inc: Doctor Natalia Tilki, DO photo
Emerald Eye Center, Inc: Doctor Natalia Tilki, DO
Get online care · emeraldeyecenterinc.com
16260 Ventura Blvd #711, Encino, CA 91436, United States of America
+1 818-990-0088
https://www.emeraldeyecenterinc.com/
Kurt B Avatar

Kurt B

10 months ago
They are so nice, 2nd time there. Very good!! Update: Broke a lens on my old prescription glasses so I thought since I'm here I'll get them here. This is where problems started. My new glasses came in but were bifocals not progressives like I ordered so they went back and I went home. A week later the latest set came back and they were progressives this time. As I walked out of office to elevator and turned my head I got dizzy as the lenses are ground in the center only, not to the edges, at home, I tripped on a step down to my backyard. Today we were supposed to get this straightened out but I was told my vision was 20/20 and that I was good to go. Because they made a mistake on the first pair they didn't want to pick up the tab for the third and correct the grind. $560 out of my pocket as my insurance doesn't cover glasses. I hate to say that but I did not make the mistake, it's a mistake and that's OK but I'm not paying for their mistake. I really like the office staff, let's see what happens.
Perry Phillip Goldman Avatar

Perry Phillip Goldman

10 months ago
The physician is absolutely A highly skilled professional. However, when asked a simple question she dismissed it as irrelevant. It's understandable that doctors are busy making evaluations which take concentration but they should definitely take the time to answer a patient's questions. Especially when the question is related to the examination.
Sarah Sison Avatar

Sarah Sison

10 months ago
Dr. Tilki and her staff has NO RESPECT with their patient’s time. They scheduled my elderly mother cataract surgery 3 months ago for Sep 16th and even her primary doctor confirmed. She was told to stop her blood thinner a week before the surgery. She had her check-up twice with this eye center already. She also got a call to confirm her appointment on the 16th. My Mom took a week off from work for this. To make the story short, she went there as scheduled, waited an hour and was told that they don’t do surgery there and what she was scheduled is another eye exam. (3rd this year). My Mom was confused and obviously disappointed. The doctor talked to her and was rude also. This is very unprofessional. My only relief is perhaps she is saved by not going through this operation. How can we trust a doctor and her staff who are very unprofessional and rude. I can tell through this experience that for them PATIENTS ARE JUST A NUMBER.

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