Horrible experience. I came in for a routine eye appointment and the service seemed okay until I had an issue with the new contact brand prescribed to me. First, the Dr. Collins did not fit me for the new contacts brand which could've helped to avoid this situation. Secondly, it took THREE weeks to get a response to a message I sent on the patient portal. When I did receive a response I was told that I needed another appointment, even though he did not fit me for my new contacts initially.

Now I know why this place Rating is poor. Front Desk attitude.. longer wait even after booking the appointment. More than 2 Hours wait after checking inn and still No Dr here..

Why we didn't read the reviews before my daughter schedule to have eye surgery. It is 10:17 am. Been here since 7am. 1st ones here. Now after poking her eyeball, took her Valium to relax her Dr Kim comes in to tell her they can't do the surgery because they don't have the size bed for her and they're having sewage problems and can't bring bed on the service elevator. So why they didn't have the bed here already? Its not like her surgery appt was made this morning. And not to mention the other Dr who ordered the wring drops is a student and because as a mother I question Dr Kim's patient Asst, Jennifer Johnstone she gets mad and slams the door. No apologies just excuses made as to why the Dr ordered wrong meds. And I believe Jennifer spoke w Dr Kim about me telling her we don't do the slamming door thing. She's rude and I feel she put a bug in Dr Kim's ear. And yes I said if my daughter was white they would have gotten a bed already. After reading reviews I'm grateful Dr Kim didn't do surgery. God do for us what we can't do for ourselves.. My daughter is a single mom and she took today off. All week as a matter of fact. And I'm on a fixed income and I've wasted gas, and will have to pay for parking. For what??????? What the heck is happening to Emory! Not to mention I canceled my heart appt to come here w bronchitis. I'm very upset and so is my daughter. And why they've got to highlight her weight? They should have a bed on the floor for General Principle. I'm going to call Morgan n Morgan somebody... I'm happy Manager Wiliette Berry-Thomas showed my daughter compassion. So we've been here 4 hrs. That Dr KIM and Jennifer has very bad vibes.