Empire Visionworks
2921 Erie Blvd E,
Syracuse, NY

This was my first eye exam in a very very long time. It was pretty quick for the most part. Everyone was well educated and professional and I picked out a really super cute pair of glasses that my insurance covers so overall definitely a good experience.

Worst eye doctor experience I've ever had. Waited over an hour past my appointment time only to see the doctor for less than five minutes. He didn't even ask about my current glasses and didn't check my reading vision. Don't waste your time at this place.

I waited 45-50 minutes past my appointment time and spent maybe five minutes with the doctor. That was the WORST and quickest eye exam I’ve ever experienced. No looking into the eyes with light, reading charts to see what line I could read, no dilation and no checking just the vision in each individual eye. I asked a question about persistent eye watering as he was walking away. Told me to use eye drops more frequently. I’m over 50 and actually wanted my eyes examined! I asked for my exam paperwork. Dr. wrote he offered the dilation exam and “patient declines”. The man barely uttered a couple words to me and DISCUSSED NOTHING! Paperwork talks about how I was counseled on astigmatism. That word only came up when I was asking the person in the front about information about my eyes because it was the worst “eye exam” I’ve ever had. What a scam falsifying paperwork about information that was not discussed with me. Paperwork also says an “orbital exam” was done. News to me. What can really be done and discussed in under 5 minutes when most the time, his back was turned to me while he looked at papers on the desk? The front area staff were friendly. But when they say insurance will cover a specific pair of frames, be prepared to still spend about $200 because of all the additional “fees” for lenses. I will not utilize this place again.

Your customer service was very nice when I entered vision works. They guide me to take time to pick out my glasses. Then right afterwards I went into my eye exam and was fitted for my glasses. I was ask is there anything else I could help you with? I was told you will hear from us when your glasses are ready in a text. I was told to have a great day. I left vision works with satisfaction, happy with a smile on my face. Thanks to vision works!!!!!

I experienced great people, but my appointment was scheduled for 10am and it was after 10:30 before I was brought to a room. Jania was great. I got a Telehealth exam that I was not expecting not sure how to feel about it as I have issues with my eyes. My biggest problem is that the store is filthy! It is difficult to see in the picture, but it actually looks like there is urine in the sink! The countertops are dusty also. Sorry to say that they would never pass a health inspection. I was limited to where I could go because of insurance otherwise I'd have walked away the second I walked into the exam room.

I went for the first time and my experience was very good, but my contacts didn’t feel the best at first. The staff was extremely helpful in assisting with getting another appointment and when I came back in I was able to get the perfect prescription and fit for both my glasses and contacts. I will be coming back for my eye needs so long as I am in Syracuse! Very kind and tentative staff, clean and organized building, efficient appointment system!