I recommended this place to my husband because I had such a great experience here. Granted, it was a long wait, but that can happen in any medical establishment. One of the employees there, Bethany, is incredibly knowledgeable and goes above and beyond to provide top-notch service. Once I realized my progressive lenses may not be working for me, I went back in and spoke with Chad, who was also fantastic and said I should come back in a week. On the 3rd visit, Erin (long curly hair) informed me that the glasses were made perfectly, and I was agreeable to this. She continued in a seemingly combative way and did not explain anything to me, so I asked if I could deal with Bethany. She walked me over to Bethany and said, "She doesn't like the way I'm speaking to her." As it turns out the lenses were in fact off and had to be adjusted. I hope upper management takes note of this, compensates those that provide awesome customer service, and deals with those who alienate the customer base. Erin also helped my husband who states she was less than appealing to work with.

My boyfriend made his appointment last month for today at 12:40. He has a deadline for a vision test submission for work. We live 40 mins away from this location. At 12:20 as were sitting in the parking lot waiting for the appointment he received a call from the receptionist Chaudry that the appointment needed to be rescheduled. So rightfully so my boyfriend was not happy about that and decided to go in and ask why. He was told by the workers that the doctor had called out and or needed to leave and they didn't have a doctor available. Had they had the courtesy to call when they started there day, opening at 9am, that the appointment needed to be rescheduled it would have been fine. Instead of apologizing, a lady came out of the back and said to him “People call out”. This is the second time Ive noticed the snarky attitudes of the ladies who work here. Do not act like we are inconveniencing you by being upset that an appointment was cancelled while we were sitting in the parking lot. They had all morning to let us know and we wouldn't have drove out there. He has been with vision works for years, and went to them for all of his exams, prescriptions and we will never go back. You would figure they would treat people better who have been going there for years

They patiently helped me maneuver a situation when I was there to get a second opinion on a prescription from a different optometrist, at a different business. They were thorough and helped get me the right prescription. I was happy browsing through the large eyeglass lens selection. There was a lot of choices to pick from, even though I'm paying with medicaid. I found glasses I like, which was important to me. The people were friendly and personable. I can't wait to get my new glasses.