Empire Visionworks Tops Plaza
3843 Union Rd,
Cheektowaga, NY

I would not recommend this place to anyone. This happened a while ago around August of 2022 I went and had my usual exam and my vision insurance was running out the following month, so I had paid out of pocket for my glasses and opted to order contacts using the insurance as it was the cheaper option. They said the contacts were on back order and it would be a week or so before they came in. Well about a month passes around the end of September, I called to check in to see if they were ready and the receptionist had told me they were still on back order. I thought that was odd they were just normal contacts. Another month passes by and I call again toward middle of October and the receptionist says my contacts have been ready since the beginning of September and that they had "called" me to tell me they were ready. They ended up not calling me they called my father's phone number for some reason even though they still did have my correct phone number and didn't bother to check in when I obviously had not come in for months after they were ready. When I had called them the first time it was after the date that they had arrived, so for some reason the receptionist lied to me and said they were not there. I was obviously quite mad and politely asked the receptionist if I could speak to a supervisor to see what went wrong, and the receptionist hung up on me! I called back again and asked her again and she just put me on hold, I ended up going into the office myself and talking to the manager (who was very nice given the situation I will say). On top of all of this, the insurance was never billed for the contacts since by the time I was able to get the actual contacts due to them not informing they were there - so I was never able to get them covered though insurance and ended up wasting my insurance coverage. DO NOT go here.

I really enjoyed my visit to empire vision works. The staff was super helpful and so nice! They also showed patience with my son who has ADHD and did not seem to mind the 20 questions he needed to ask or him moving about the rooms wanting to touch everythinggg. That was really a big thing for me because most people seem annoyed and try to rush us out. I will forever be grateful with their professionalism. I can't even explain how nice and helpful they were and I am not going to try because any of the compliments I give still cannot even do them justice. This is a wonderful establishment and I would recommend it to absolutely everyone. Even though I have to get glasses, having such a wonderful, kind and helpful staff made me not even mind that getting older has messed with my eyesight. I will definitely go back! I don't want to have to use any other eye doctors!!!!!!!!!! All the staff should get a RAISE. I swear they were that good!!

This store does not keep the hours posted on the door. They say they are open until 7pm. Last week I arrived at 6:50 to order glasses. I already had the frames picked out. But the door was locked. Someone came and told me that it takes time to shut down the computer... I went back tonight to PICK UP the glasses that had arrived for my son. We arrived at 6:30... THIRTY minutes before closing and again, the door was locked. This is very frustrating. I made two trips to this store and got nothing in return! I will be buying my glasses at another store.