Eye-C-You Optometry
1299 University Ave STE 103,
Riverside, CA

Total waste of time. I came in 15 minutes before my appointment and waited till an hour past my appointment time. When I asked when I would be seen they kept saying just to wait and I'll be either next or after that. Staff was unfriendly and was not helpful in answering any questions. I would not recommend this place. I ended up walking out of my appointment because there was no end in sight. I also heard staff say they will close soon for lunch and I do not want my exam rushed or picking out frames to be rushed. DO NOT GO HERE Office also looks like a grauge sale

Waste of time. Most staff were nice but I don’t think I’d recommend this place… Usually I don’t leave reviews but this time I felt like I needed to. I wanted to make the appointment in person since that was easier for me. I went into the office and told them I wanted to make an appointment. They told me to take a seat and someone would be with me in a bit. me. I waited almost two hours for something that took like 5 mins since they only took basic info such as my name, email, insurance, etc. I had to wait around a month for my eyes exam. The optometrist was really nice. Three weeks passed by and they still had not contacted me about my glasses. I emailed them and they assured me that the glasses would be done in a week and that they’d text me when they were done. Another two weeks with no text messages or emails. I emailed them and, again, the glasses were not ready. The glasses were not ready until the next day. It was around two months from the day I made my appointment until the day I got my glasses. It took them 6 weeks to make my glasses and they kept postponing the date further and further without any notice or anything which was annoying since I had to be the one constantly checking in. I had some questions regarding my glasses since my perception is a little bit weird when I use them (and it’s my first time using glasses) so I emailed them asking if it would be better to ask my questions in person or just send them through an email. It’s been over two weeks (again) and there’s no response. It’s really stressful. Having to be the one reaching out again and again while they ignore the emails or postpone the dates makes it feel like a group project where you’re the only one doing the work. The optometrist was nice but that’s about it. The rest of my experience was bad, stressful, and frustrating.

They were so very patient with my daughter (6yrs old) who refused to get the eye drops that burn. Besides that, fairly quick appointments, all questions answered and they are patient with you when choosing frames. Staff isn't overly friendly, but it is a calm environment rather than hostile. Sometimes they put movies on for the kid in waiting and there is a fish tank some kids will love to stare at. The only downside to this is the location, where parking is monitored. You must get your ticket stamped for services (in the lobby of the optometrist) or you will pay for parking. This is why it is important to pay attention to the operating hours because if you get your parking ticket and they are closed, it will not be stamped and you will pay for parking. There are other businesses in the center, so try to get a stamp elsewhere if you can. But this doesn't knock any stars off for this place! :)