Eye Care at South Boston Community Health Center
386 W Broadway,
Boston, MA

My husband was handed glasses but no one fitted them and being varifocal this was expected so he is not at all happy

Hello, this is Lawrence Patrick Doyle, given a shout out for the eye clinic here at S. Boston Health Center with a young lady Jola who is loving caring professional Albanian, who cares for all patients

The eye department is awesome they always help me pick the right glasses thank you Jola the doctor there is always good with me

I GOT A FAST APPOINTMENT THE PEOPLE ARE GREAT...

“I purchased five pairs of glasses with a prescription from this eye center on Broadway in South Boston. When my vision wasn't clear, I returned, and the ophthalmologist acknowledged the prescription was incorrect. Even so, management refused to reimburse me. Unacceptable. I have filed complaints with the Massachusetts Board of Optometry and the Attorney General. Don't be fooled.”

Recently, due to the problems I have had, I have been to the eye clinic at SBCHC many times. I express my best consideration for this clinic, for cleanliness, order and especially for its staff. In addition to the medical staff, I was also impressed by the girl at the reception, Ms.Jola Serani. She is very communicative and very kind. In addition to working at the reception, she explains problems as if she were a doctor. Once again, I express my gratitude for the work of the staff of this clinic. With respect, Drita Cuci.

I never write reviews but this place has awful service. I do not recommend going here if you want to get your contacts in less than a month. Every time I ordered contacts, I was never called when they came in and had to constantly call to track them. Even when I had them label the right and the left eye on the box they messed that up. The last time was the final straw and the last time I had to deal with them since I’ve had no choice but to switch offices. I ordered my contacts they said they would mail them to my house, 3 weeks later they still weren’t there(I had run out of contacts a week earlier). I call and they have no idea where they are but the manager will call the next day. Obviously I never got a call back so I had to cal and the front desk said oh they were returned here the address didn’t work(not shocked since they never do their job anyways so they prob messed up my address). I never got to talk to the manager but if I could give 0 stars I would. I’ve had contacts my entire life and they normally come within a week, I’ve never heard of it taking 3-4 weeks for my monthly prescription. No communication at this office, and it appears no one does their job and contact you when your contacts come in.

Would not recommend this place to anyone. I came here to get a contact lens prescription and it took almost 3 months with 5+ appointments (I lost track). To preface, I wore contact lenses for over 10 years before switching to glasses a few years ago and never had any issue. Here was my experience: 1–It took at least 4 appointments for the students to figure out the right prescription for my contacts. They were really tripped up because I am farsighted, and had me try multiple pairs of contacts that did not let me see anything at a distance. Did not help that each student trainee would make changes to my prescription during the vision test without consulting the actual doctor. I actually had the doctor check and correct my glasses prescription after a student changed it and made an offhand comment to me about it. You will see the real doctor for 2 minutes at the end of your appointment, if you are lucky. 2–I was forced to do a pupil dilation, in which the student over-dilated my eyes and I could not drive or work for 48 hours—absolutely insane. 3–I was charged a non-refundable contact lens fitting fee at the beginning of this process for over $100, despite having insurance. This is a huge annoyance because I wanted to get contacts for a specific event this summer that had come and gone by the time they finalized my prescription. I never even ordered contacts because I don’t trust the prescription after my experience here! 4–office is insanely disorganized and some of the staff are really rude. At one visit, the secretary refused to help an elderly woman in the lobby who had come in to have a bandage removed the day after having eye surgery recommended by the doctor. The woman RIPPED OFF the bandage in the middle of the waiting room, while screaming in pain and for help—truly disturbing and shocking to witness. Another time, the secretary took down my phone number on a notepad I saw was full of numbers with no names attached—literally a scam. They never called me and had me show up to a fitting appointment for which the lenses they ordered had not arrived. Then, they never called me when the lenses did arrive to come pick them up. Conclusion: this place sucks. SKIP it, save yourself the hassle of being a guinea pig for Harvard

Dr. Lee and his assistant as well as the receptionist were all very kind, welcoming, thorough, and prompt. Professional, yet caring and patient. Best experience I've had at the eye clinic in my entire life.

Your only allowed to see students. Told me I had to pick two pairs then when my insurance would only pay for one gave me the pair I didn't want. The glasses were to big for my face. Wanted me to go 4 weeks with no glasses so I took the pair that didn't fit.