Eye Care Center of Lake County, Ltd
310 S Greenleaf St Suite 209,
Gurnee, IL

The eye Dr and her assistant were absolutely amazing. Wonderful customer service and a pleasure. Cindy at the front desk could stand to learn some of these traits. Her customer service was horrible. She was absolutely rude to not only my wife and I but also her fellow employees. Her body language was beyond bad. These reasons stemming because lack of knowledge at her job. We came in with knowledge of both of our insurances as we have 2. This lady didn’t even put both insurances in and still charged us x amount. She was very rude to her fellow employee who was trying to help. The sad part is they work a lot with the older demographic . Hopefully Cindy isn’t pulling this on those customers. before going in make sure you know your benefits and what you will be paying out of pocket. Would have gave 5 stars if not for Cindy and her lack of knowledge and disrespectful mouth.

From the first phone call making an appt with Cindy I felt this was the place for my mom. She was very nice, professional and caring. Most of all they all listened. I could tell Yuni was very considerate and proficient in her communication to Dr. Clair about my mom's concerns. Dr. Clair was patient and explained everything meticulously. The entire office staff was top notch from beginning to end.

Told me they can schedule me unless I pay out of pocket full price because they are in transition between different doctors. (OR) if I have an eye condition they can bill insurance, I won’t have to pay. I told them, how Roni know if I have an eye condition if I don’t see the doctor??? You understand that why I’m making this appointment. They reply, well you will have to pay out of pocket the. That’s the office policy.