Eye Care Center of Lake County: Reinglass, Steven D MD
310 S Greenleaf St Ste 209,
Gurnee, IL

I had been going to Dr Crawford for about four years now and really liked him until a couple of days ago. If you want to go to a eye care center that is not customer focused, does not take the time to call you back and does not help you out with solutions then go to the Eye Care Center of Lake County. Not only did they not help me with a situation they had the nerve to send me a letter asking me to find another Eye Doctor. This facility makes you wait for hours and the staff is rude. They also have an awful phone system. I do not recommend.

I have been going to Dr. Crawford for 19 years. First when the location was in Waukegan and now for some time in the Vernon Hills location. I have had no issues with the service there ever. He is quite knowledge about the way the market is changing with manufacturing contacts and since I am an engineer I always enjoy debating between brands and the right contacts for me. I have read some of the reviews and people are right about one thing this place gets busy to the point it is just insane. I was there two weeks ago to pick up contacts right before they closed and there was still a dozen people in there waiting.

Went in for an eye exam for the purpose to see if I could get lasik surgery. I was told the refractive test is an extra $55. Then when I get done they want $274 up front for the “new patient exam” and that I would be reimbursed “only” if insurance covers it. You mean to tell me you charge your patients full price for services and THEN submit to insurance...so shady. I was not told any of this before hand, this was totally ridiculous and would have never went if I had known.