Eye Care, Inc.
5848 Line Ave,
Shreveport, LA

I will say that I was very nervous about going to this location because out of their last 10 reviews, 8 were negative with one star. I even thought about just canceling my appointment and going somewhere else. The reviews are true. You can't look at frames unless you are seen by the doctor for an eye exam. So if you are trying to shop for frames, don't come here. However, the staff that I interacted with were very friendly and professional. The doctor seemed very knowledgeable, and she was confident in her skills. Overall, I don't see why anyone would have a bad experience here unless you're trying to see what frames they have available before you schedule an eye exam. I do think that policy is absurd, but I wonder what the reason behind it is.

I will never ever spend a dime there. We were rushed through our exam without filling out any paperwork after this "buyout" but I was told we were new clients. Then waited an hour to get called back. I was not told what each test was and what for. You're not allowed to look at frames at all unless you've already seen the doctor which is ridiculous when you're waiting for an hour just to see the doctor. Then when you get shuffled out because it's 4:45 and they want to leave, the owner told the person helping us to rush us along. We needed to pick something out or come back another day. I guess he's not in the money business because I spend no less than $500 on my glasses alone. Three people in my house have glasses. So now I'm screwed on my exam and have to wait another year to have legitimate office handle it. The person helping us was extremely embarrassed and apologized over and over. The staff was very nice but overall I felt like they were rushing through their book because they were short people.

This company will never get another penny from me again nor will I ever recommend someone to this company. I went in the fall of 2022 to get prescription sunglasses. They took roughly 5-6 weeks to get them back from being "built." The prescription was perfect, but it felt like I had drunk goggles on because they made me super nauseas. So they sent them back to a different lens making company to see if they could fix this issue. Issues still was not fixed... but the lady told me, "try them out for a week or two and if it's not better, come in and we will get a different frame and lens cut for you." I said okay great... I went back a few weeks ago, Their answer was "Sorry sir, there is nothing we can do about this since this process started when we were the old company. We changed names at the beginning of 2023." So not only am I out $400 on glasses, look at the picture attached... the frame is so stretched out from the prescription lens, the regular lens that comes with it doesn't even fit and falls out!! Do not use this company. I have all my insurance paper work also, and they still would not do anything about it.