Eye Care Professionals of WNY - Lancaster Office
4703 Transit Rd,
Depew, NY

Always professional. Mike is my go to to help with my glasses. He was so kind when I fell and broke my frames. He made suggestions and had them changed out the next day. He is a valued employee and person

My family has been going to ECP for a very long time and have always been so thoughtful and caring. But unfortunately, the past few times I have been there, it was not the same. The customer service I received from the receptionist was not great at all. They were very cold and not welcoming. I was put on hold for 20 minutes so I hung up and called again and someone answered right away, therefore they forgot about me. I told the receptionist I was in his for that long but never apologized, they just gave me the silent treatment. I love the eye care facility but not sure if I want my family going there any longer if this keeps up. I hope it gets better. What a shame.

I have glaucoma that requires medication daily. For 3 years I have not been able to get a timely refill when my prescription runs out despite phone calls from my self and my pharmacy. The gap has been anywhere from a week to 10 days this episode... They blame this on Rite Aid, however I have no problem with medications from other physicians! I walk in today to chase down my medication and am met with the yearly shoulder shrug, excuses and 0 compassion. In fact, they apologize to the other customers (because I’m some sort of inconvenience to them and not their patient?) Where is my apology ? I’m youR patient you are not serving!