Eye Care Specialists, SC
10150 W National Ave,
Milwaukee, WI

I was just seen for my annual eye exam, diabetic retinopathy test, glaucoma test and cataract test. I have never had such a thorough eye exam with highly professional staff. Although they don't make glasses or contacts, since they are more of an eye care medical facility, they do give you a prescription to get your glasses or contacts made wherever you choose. Due to the array of tests that were performed, I found out I have two eye conditions due to my diabetes and require eye surgery. They explained the procedures to me and gave me a brochure explaining the procedures in further detail, along with costs. Eye Care Specialists is the BEST eye care I have ever experienced. I highly recommend.

Dr Sheidt and Dr Raciti both adressed an emergency eye problem that I have. Both doctors and the assistants were very kind and caring, I am thankful.

HORRIBLE WAITING TIME. I arrived 15 minutes early to fill out paperwork. They called me in 57 minutes later (42 minutes past my appointment time.) I was examined by a nurse and then had to wait in another waiting room 15 minutes before being called to be put in another exam room (looks identical to the first one.) Then wait another 8 minutes for the doctor. The doctor gave me a new plan that I hope is more effective. I will update after I try it. February 2025 update: after expressing my dismay at receiving a previous prescription for eye drops that cost me $70/month from my previous doctor, this doctor assured me that he doesn't prescribe that medication. He then proceeded to prescribe eye drops that ended up costing $145 for a month's supply. March 2025 update: I called them back a month later for more detailed instructions for my prescriptions. They sent me to VM and never called me back. When I called back again, I had to rely on the receptionist and she changed the instructions halfway through the phone call. Not a good place.

Surgical team and procedure excellent. Billing is terrible. YOU WILL HAVE HIDDEN FEES. I was told the day of my surgery this is my "out of pocket" I paid it in full. Now I am paying more out of pocket. I spoke to the billing department, and she just read to me the "green billing" sheet which is not clear to what actually you pay and she spoke to me as if I was a child. She even told me that there was billing confusion in their office; I was surprised she said that. 3 months later and I just received another bill from them. What happened to the Heath Care Price Transparency Act?

The staff is quite friendly and Dr Brett Rhode is fantastic. I've been going to Eye Care Specialists for at least 20+ years now. That should say enough! I like their new location across the street better on 102nd & National. More spacious, more accessible parking!

Horrible service!!! My mom is badly due for a cornea surgery transplant and the doctors kept purposely delaying it. The doctor’s excuse was I have not done this in a while so he copped out of performing the surgery. They kept telling my mom to go to Froedert hospital and ran into to a dead end wall. It took two weeks to transfer to a cornea transplant specialist and the Dr. is apparently is on vacation for 4 weeks. I recommend people to not utilize this clinic or any other of their locations.

Dr.Rhode is one fantastic doctor. He is very friendly,and does a thorough job. He did a yag treatment on my eye and now I can see very clearly. Thank you Dr.Rhode. The staff were great too,busy but all nice people there..

I went to Eye Care Specialists in West Allis ...turned out to be a five-star appointment !! Starting with the front desk, with Laura, polite ,professional knowledgeable... and then Leigh who actually did the check up on me...again very thorough,very professional... and then Kathy who did the dilation for me, another professional on the job.. super sweet..then Dr. Rhodes great doctor! great bedside manner.. very comfortable with him..and Amber his assistant logging all the notes from the Dr.Rhodes...super professional... I can't say enough about what a nice thorough examination I got ! these people take their job seriously and actually care ... 5☆'s...!!

My Mom has been a patient of Dr. Ferguson for many years. He is fantastic but not sure if the wait times are worth it. They severely overbook themselves. 1st waiting is generally 40-90 minute wait time. Then nursing staff to do testing. Moved to next waiting room. Wait another 15-30 minutes for exam room. Then wait again for another 15-30 minutes. 9am app- hope to get out by noon. Front staff are not friendly.

Best Care Ever! Had my first cataract surgery today! Left eye will be done next week. Thank you Dr. Ferguson & Eye Care Specialists!

Irritated because I’m unable to be seen and I’m a high risk patient

Best place I ever went to. Everyone was kind from the time I walked in the door. So happy to have my eyes fixed now :) Thanks to the staff and Dr Raciti

The wait time alone to be seen here with an appointment is enough for me to recommend that others find an alternative provider. There are two levels of waiting rooms, & waiting to be placed in a room for an hour is crazy long.

The Drs and the Med assistant are great people,It just the front desk need to Learn Hospitality by looking at you,and welcoming you with Dignity like you are a person. Other then that,The Dr was great and so were the Med Techs.

My first cataract surgery was great! Everyone was very nice, professional, explained everything. I would give it a 5 star review of 5! Second surgery was awful! Busy and everyone was in a hurry. Was definity like an assembly line. Rush us in, spoke to us quickly for paperwork etc., IV was awful!!! After saying I have great veins! Last week barely felt it. Rushing maybe? Man next to me was having a bad IV time too. Then waited a bit. Taken in and no one said what they were doing. Twilight sleep was less effective than last time..saw alot. Tape was "ripped off!' by two nurses..I even said " gee ladies!" Quickly off Gurnee into chair, given a juice box, then rushed out the door to my ride even though I said I needed a minute I was so groggy!! Nurse didn't even pause a second. Very unhappy!! I'm thankful I don't have 3 eyes!! This was at wauwatosa center.

The front staff were nice. The Dr. Was very informative and efficient. Not a long wait at all.

Most treatments are covered by insurance check with your insurance. I had a pain in one eye my vision blurred. I received a referral and visited one of the M.D. opthalmologist. A piece of cholesterol from a artery broke off and was in an eye vein, made vision blurred, a medication was injected and I was seeing better with my eyes.

Best place to go for any eye problems. Staff is kind, effectient and helpful with phone calls. Dr Paskowitz is the BEST, so kind, caring, gentle and knowledgable. His profiency is A1.You will be in very good hands having him attend to your needs.

We had a very poor experience with the front desk staff here. I went with my elderly father to his appointment to see an opthalmologist. I'm sure the doctors here are wonderful. Unfortunately, my father never got the chance to see one. Upon entering and checking in for our appointment more than 15 minutes early, we were handed new patient paperwork. We finished this paperwork within 10 minutes of arrival. After waiting 45 minutes and seeing multiple patients go back before us, we politely asked the front desk staff for an estimate of how much longer the wait would be. A blonde woman was immediately rude to us. Before she even asked for my father's name, she said she "didn't know what to tell me." When we persisted and she finally asked his name, she found his file and accusingly told us we were supposed to bring the paperwork back up to the front desk once it was completed. I asked if that was the reason why we were still waiting after 1 full hour. The woman said yes, it was. I told her that staff should've checked on my father given the amount of time that had passed, as we clearly misheard her about bringing the paperwork back up to the desk. This was our first visit to the office and there was a glass pane separating us, which made it difficult to hear. The woman aggressively stuck her hand out towards my face to dismiss me, then loudly called me rude and told me to go sit down. Other staff members behind the desk were looking at us like we were crazy and completely out of line. Then another female staff member came up and said they were doing the best they could. We told her we understood that and were sensitive to it, but just had some questions. We had initially approached the situation very politely and did not expect the staff to escalate things like that. After this (much kinder) staff member walked away, we decided to cancel the appointment given how we were treated. We tried to get someone's attention once more just to let them know. It was the original blonde staff member who eventually came back over and aggressively said "you need to sit down" before we could tell her we wanted to cancel. When we were able to tell her, and asked to confirm that my father would not be charged for the appointment, she rudely said he wouldn't be. She looked like she was more than happy about our cancellation. No one offered us an apology. We were stunned and very upset by this situation. My father needed a specialist's evaluation and we had to schedule out one month to get this appointment. The majority of the patients in the waiting room were elderly and unaccompanied. I hope the staff does not regularly treat their patients this way when they had simply misheard instructions. It seems that the staff were busy, and the woman immediately decided to put the blame on us and quickly escalate the situation. I am a frontline caregiver (ER nurse) and have dealt with the rudest of rude patients and family members, and have never, ever treated a patient or their family that way, even in times of great distress. The front desk staff member's reaction was completely unwarranted and unfortunately, my 76 year old father will now have to go elsewhere.

West Allis does, indeed, have the rudest office staff. The wait time is incredibly long. I would rather go blind in one eye then to see David Scheidt, OD again. He snapped at me when I asked what was wrong with my eye!

Find it so funny how this place has only 1 review?? Its because they keep getting them erased. This place has the rudest front desk staff EVER!! Both locations are terrible. They have billed on charges my insurance has paid. They wont book out so they book you every 4 months for an apt that should be yearly and then they only book out 6 months so you cant make a yearly apt!! Chk out how many BBB complaints they have - Its crazy Love my DR but someone needs to explain what customer service is to these ladies -

I had the surgery recently. It was easily done and I had wonderful care. Dr. Rhode was the doctor who did my procedure and for me, it was a piece of cake due to my having gone to Dr. Rhode.

The quality of customer care deteriorated significantly since using the practice five years ago. I found unfriendly, unhelpful staff, excessive time in the exam process, no personal care or eye contact with the doctor. The building and office complex is very large and sprawled out with no attention paid to the needs of elderly patients. I witnessed at least three very elderly patients whose accompanying caregivers were under the impression that they would need to leave the patient there alone. Then these elderly persons were left on their own to manage a process which might require relocating to three or more offices, extended waits while standing alone to finalize the process, to hunt for the nearly hidden bathroom which was located many yards outside the office complex and nowhere near an aged bladder’s needs. I saw no less than five staff members. Only one of them, a delightful trainee from Jamaica, bothered with interaction. The office staff was abrupt, inattentive to the needs of those at the desk and the waiting patients at the checkout process. When one staff member was informed that the process was less than pleasant, she undertook a loud argument with this patient. My overall impression was that the professional and support staff were no longer enjoying their jobs, each other, or the patients. This is a drastic change from my nearly thirty year experience with this practice. I will be giving consideration to locating a different practice for my future needs

If your appt is at 2 you won't be seen until 3. Then another 2 hours after that. Dr. Is nice but serious waiting issues!

Had appointment back in april of this year Then was notified they had to reschedule till july 23rd. Now I get a call they need to reschedule till Nov 3rd Having issues and no one will explain

As a doctor who frequently refers to eye care specialists, I am ALWAYS very please with the results they send back. Dr. Raciti in particular is probably one of the best cataract surgeons in the Midwest. When I end up needing cataract surgery or if any of my family ever needed eye surgery in any way, shape, or form, this would be the place I would go, hands down. Very, very reliable doctors at this office - you will not be disappointed in coming here

Dr. Rhodes is a wonderful, kind, smart doctor. His office staff were very friendly.

Dr. Raciti was very kind and I heard he is one of the best. But some of his staff are very rude!! I called with concerns about one of my eyes and was told that it had nothing to do with the cataract surgery and more to do with the many birthdays I have had.....I worked in the Medical field for 27 years and would have been fired for talking to a patient that way!

WOW! Had an appointment at 3 and the doctor didn’t see me until 4:30!! I think I waited even longer the last time. Ridiculous!

My vision is worse since I had cataract surgery. Went to the West Allis office. My post up visits with their in house Optomitrist was not good. First EX for reading was too strong. Couldn't read anything. Went back had another exam. This one I feel is not strong enough. I have to use glasses and magnifying glass in order to read. Distance was much better after the surgery was completed. That only lasted 2 months. I feel I need both for reading and distance. Because it was not the fault of the place where I usually go. I had to pay for the 2nd RX. Overall I am very disappointed. Some of the staff are rude. Waiting time at office much too long. Would not recommend Eye Care Specialists. My vision isn't any better. Yes I did have cataracts? Do more research then I did. When I took the 2nd RX to where I usually go for eye exams and glasses I was took there was a big difference between the two exam scripts. I go to a private office not a chain. I pay a lot as I don't have vision insurance. I will never go back to Eye Care Specialists! Specialists?