Eye Care & Vision Associates
811 Maple Rd, Buffalo, NY 14221, United States of America
+1 716-631-8888
http://ecvaeyecare.net/
Mitchell Piper
11 months ago
The first optical store was opened in 1799 - This place has to have the absolute worst run optical shop in the 224 year history of the industry.
I called and tried to order trials, the person answered and said they'd call when they arrived. In the 2 weeks that followed I called and only got the voicemail - no one returned my call.
Eventually I just had to drop in and confront the women who runs it. She says "Oh yeah they're discontinuing that so they aren't coming". Come back I have other ones you can try. So she does the little exam charges me $50.
I ask for the prescription and she goes write your email down and I'll send it to you and hands me a scrap of paper. (she had to go because someone was there that had an appointment). In hindsight I'm the dummy for believing this lady was actually going to follow through.
So here we go again, no one answers the phone, 3 days go by and I have to show up again. This time she's no where to be found and I have to confront the assistant. She starts babbling about how they're busy. So I told her I wasn't leaving until she printed out my prescription I paid for which she did.
Now 2 weeks go by and I forget all about this, until yesterday. I get a call for the optical shop telling me that the trials still weren't in. You can't make this up.
Please get rid of these people. They are destroying the value of your company. I won't be going back to see the doctor (who I like). If I'm forced to deal with this circus to get my contacts prescription.
Constance Iulg
11 months ago
We appreciated the time and explanation of the eye exam and options available for treatment. The staff and Dr.Dusse were especially comforting treating a person with medical issues. We would recommend this medical group to anyone looking for expertise in eye care. We can't say thank you enough. Tom and Connie
Farcus17 (Farcus17)
11 months ago
Was very friendly and comforting to our son who was a bit nervous. He explained everything and made sure that he answered all questions. We had a great feeling about the whole staff there. Everyone was so friendly and helpful. Will be going there from now on.