Well, I think these people have been dealing with trash so long and have such a superiority complex (not to mention that management is all 60+), they have forgotten how to speak to normal, cash paying people without sounding like pompous Karens. I guess that will fly when the free market doesn't pay their checks and it's left to medicaid. The younger employees are decent and show care. The older ladies are the reason this place has a 3.3. No worries though: they'll retire soon. Hey docs: Karens are contagious to a company's culture... you guys may want to consider cutting some fat.

Doctor Maddox is the best and has been my doctor for my eyes since I was little. All the people who in there are sweet and always have smiles on the face.

The techs/nurses seem to be afraid of or coddling to the doctors. I recently had a cataract removed from my eye. I saw the whole surgery from the inside. Every instrument, every poke, including the removal and replacement of the lens. Local anesthesia only. This is barbaric.