Eye Center of Northern Colorado
,
Fort Collins, CO

I scheduled an appointment months in advance. I arrived at 7:55am for what I believed to be an 8:00am appointment. The receptionist told me that my appointment was at 7:45am and that because I was late, I would have to reschedule for months out. The building was nearly empty and she did not even attempt to contact the optometrist to see if I could be seen a few minutes late. Terrible front desk service and little appointment availability. I will not be returning.

Dr. Nelson is the best! She really takes the time to explain everything. Amyra, forgive me I'm not good with names. Let alone spelling them. She was amazing too! She made sure she got the prescription just right.

I would not recommend this place due to lack of customer service. I was rescheduled multiple times since June. First it was due to pregnancy, understandable, then a water main break, and now due to bad information. Each time the reschedule is a month out. My most recent appointment I was told to go to the wrong address, and then when I show up I have to be there in 10 mins. Well it's a 15 min drive in rush hour. So I got bumped. The lack of care or customer service is disappointing. I would recommend somewhere else for the one stop shop. This place is not it The fact I have to give a star just to send this review should be telling. I would'nt give them one if I had to.