Eye Center of St. Augustine
1400 US-1,
St. Augustine, FL

I love the doctor that I’m seeing what this practice. There’s no problem with the medical side of this practice But the business side is pretty bad. They refused to fix their phone system. It’s so sophisticated that no one can really use it properly. If you leave a message you never get a return phone call. I left a message a week and a half ago on the 1 prompt, which is for serious cases that have certain symptoms. No one has ever return my phone call, nor can you get anyone on the phone. I drove down to the main office in Saint Augustine last week and told the receptionist about me leaving a message and no one returned my phone call. Her answer was they don’t have enough people to return phone calls. Sorry. They only prompt where you MIGHT talk to a real person is if you hit “normal appointments”. They can only help so much because all they do is appointments. They send messages to the rest of the staff, but sometimes those messages either don’t get there or they don’t get proper follow up. Hey office manager …….GET A REALISTIC PHONE SYSTEM OR FIX THE ONE YOU HAVE.

This practice is very well organized and very well staffed. My experience here has been very good. I had cataract surgery on both of my eyes, and I was very impressed with his level of sophisticated equipment at the site and amazed at their surgical suite that was very similar to a hospital. Friendly and caring staff. Dr. Hund was informative and professional, as well as friendly. I highly recommend this practice.

I had cataract surgery on one eye early March. The entire process was unacceptable of a Healthcare facility. Appointments were not honored in sequential order, Stevie in pre-op paperwork could not answer a single question associated with the facilities paperwork or what insurance covered vs. patient out-of-pocket. Stevie also could no explain Credit Care option posted on her desk. Not a single associate at front desk or in the optical shop ever answered my calls or returned my call after l left a voice mail I had to physically go to the office, sign in as if l had an appointment,appointment and then ask questions. No onsite staff could answer my questions, but assured me the proper dept. would get back to me. No one ever did. Be prepared to wait aia minimum of 3-weeks to receive glasses as shipped to off-site lab to be made. I continue to receive invoices and collection calls, however do not owe any money. Office dies not return calls. Off-site billing unable to reach a liv person. I went to the office and waited to speak with the office manager and relayed all these issues to her. If l could gice the iffice a zero rating, l would. Do not give this facility your business.answer questions, but promised the proper person would get back to me. No one ever did. The optical shop apparently now sends off-siye for lenses to be made. Be prepared to wait ain