Sasha Henderson

Would NEVER recommend anyone to this location. This is giving them a second chance. This past appointment was scheduled for 3:30pm. I get in and the lady at the desk was very rude. I tried to make small talk but she wasn't having it, didn't even acknowledge me. There was a man there that had been waiting for over an hour. He asked the receptionist if she knew what was going on and what the hold up was. She looked at him, told him she didn't know and that was it. Come to find out the lady was in with another doctor and patient translating. Don't you think they could have told him that instead of making him wait for over an hour?! Whenever I was waiting two office employees were heard screaming at each other from the back. Bad enough that the guy that was helping people get glasses had to go back and check on them. When i finally got into my room, the girl didn't even ask me any of the eye questions. She goes "oh you look so young, you don't have any of these issues." Who are you to tell me I do not have any eye issues? Do your job and ask me the questions needed no matter how old I am. Also made a "it's Friday" excuse. Finally get through to see the doctor and get around to picking out glasses. It was coming around to 5 o'clock and I felt like i was getting pushed out the door. Not my fault this location takes forever to see patients. Please I warn you, DO NOT go to this location.

Jazmin Rangel

Only one optician and multiple people waiting to order. He told us it takes approximately 15 minutes to order. Not including the time it takes for him to tell intermittent stories like his roommate with a dust allergy. I'm only picking up, not even ordering, but have to wait behind multiple orders. It's the last hour of business and no sense of efficiency or urgency. THEN was told it's not even at this office after waiting nearly an hour and was emailed it's here at Cape office. Now I have to hurry to the Fort Myers office. The front desk lady that was doing nothing the past hour could have at least checked to see if the order was there instead of putting everything on one optician. Terrible experience.

Rebecca Frye

I am so disappointed with this office and will not refer anyone. From the start it took 3 months to even get my daughter an appointment. Then at her appointment we did find out she does need glasses and when we tried to get the prescription filled the internet was down. I was told that I would receive a phone call to go over details of what my insurance would cover and that was a week ago today. I have called 3 times since her appointment date with no phone call back. Absolutely ridiculous! I will most definitely be taking my business elsewhere!