This was my first visit for any sort of eye care (aside from the ER a month prior), so I wasn't sure what to expect. Honestly my only goal was to get answers. When I walked in, the office was beautiful, clean, and the entire staff had smiles on their faces and were extremely pleasant - specifically, Ashley and Kendra! I don't remember the name of the woman who checked me in but she was also wonderful and made me feel welcome. There was a scheduling error (not anyone's fault, just got wires crossed) and they were able to fit me in almost immediately. Ashley listened to me carefully, answered my questions, and even offered some suggestions. Since this is new territory for me, I was really grateful. I have some follow-up appointments and I am so glad to have established a doctor relationship with such a great team.

It would be great to have been able to get to know our new doctor since our previous doctor retired. We were rushed in and out like an elevator pitch. No opportunity for questions or concerns. I don't even know the doctor's name. It was very impersonal. How can you gain trust when you're on an assembly line? I'm glad it didn't take all day but there needs to be balance.

Dr Roach himself is a very nice Dr. That being said, VERY expensive for a "consultation" (299.00) secretary said they could "reduce" it to $199.00. Declined my suggestion to simply bill me for payment within 30 days. Shame they seem to be unaware of the current economy for the average working person