I have been a patient with eye consultants for a few years now. In regard to my recent glaucoma check up, I phoned several weeks previous to the appointment to ask that refraction refraction be added to the appointment the receptionist told me she would do so. I have been having some eye trouble in the last few months. When I arrived for the appointment the receptionist confirmed refraction and glaucoma check. I note that aside from the doctor and the receptionist that the staff at this location peachtree corners tends to change quite often. Another new staffer took me back for my first part of the appointment. At the time I really iterated my need for refraction. She asked me what was the last time my prescription was updated. I replied “Is that information available on the screen in front of you?“ She took a car cursory look and replied that it was November 2020. Then she remarked "it might be time for an update" and proceeded to do … nothing. I was moved back to the waiting room for the next phase of the glaucoma check. Well the next technician brought me that for a fields testing, I will remarked again that I needed a refraction. Once again I was ignored. Then back into the waiting room before finally seeing the doctor for the glaucoma check and that was the end of it. Upon exiting, the receptionist pointed out that she can’t charge for a refraction because it appears that it wasn’t done and that was my thought as well. I am still having vision trouble including some instances of double vision and ghost images but I feel like the staff at eye consultants is not going to be of any help. Please call me.

I had the worst customer service experience with the front desk. I arrived 10 minutes prior to my appointment. The front desk did not check me in until 20 minutes later. I was the only person in the lobby at the time. She argued with me saying she could not start the check in process until my scheduled appointment time. I was also told, after asking several times about when will I be able to see the Dr. I was told in a rude manner, the Dr. was still handling her morning appointments and it is lunch time. Oh did I tell you my appointment was at 12:40, I arrived at 12:20 was checked in at 12:50. Then was told the Dr. most likely would not be able to see me until after 2:00. Not at 2:00 AFTER 2:00, because she is a specialist and has had some other appointments come up. This was stated as if I was not important as a client. My questions are, If they were running far behind, why didn't I get a courtesy call to ask me to come in closer to 2:00 or given the courtesy to reschedule. Guess what, she lost a client, I would never step foot in that place, nor would I recommend it to family in friends. I have notified my insurance carrier to inform them of the type of places they are supporting and referring. Stay away from this place unless you have 2 plus more hours to spend sitting in a waiting area before being seen. I left out another important piece of information. I had the same experience 2 years ago with this location. I waited over 2 hours to be seen by the Dr. I should have known better not to give them another opportunity. Stay away from the Peachtree Corners location. These people are rude, unprofessional and don't care about their clients.

I am so fortunate to receive my eye care here! With several eye problems (one serious) Dr Wong is a brilliant doctor and I am very grateful to have her as my physician! Peace of mind is a blessing and that is what she provides with her expertise and knowledge. I’m progressing well with her care better than I would have imagined!