Eye Contact- Madison West
7428 Mineral Point Rd,
Madison, WI

I ordered glasses. They lost the order but charged my credit card. Eventually the money was refunded. Then, I came to my routine appointment (5 minutes early), had my preliminary exam by a technician promptly, but then waited another 30 minutes without seeing any optometrist. The exam room was open the entire time. My time is valuable, so I left. This dramatic decline in quality of service seems to coincide with the retirement of Dr. Nelson. I will be seeking eye care from a different provider.

Everyone was friendly and professional. I did not have my insurance card with me and the lady who helped me was very patient and took time to look everything up for me. During my exam, Dr. Dasai was very thorough and answered all of my questions. I will definitely be back.

I do not have a good experience with them. They never called me when my new eyeglasses are ready. One of the ladies in this place is very rude. My new eyeglasses from them was not made well, and one of the lens has some wiggling issues. I've used more than ten pairs of eyeglasses and none of them has this issue. They said this is not a big deal. They can only try to tight it to the frame, and if that doesn't help, they cannot do anything else.